Rebecca Parker
Overview
14
14
years of professional experience
Work History
Senior Tenancy & Property Officer
Department of Families, Fairness & Housing
Geelong, Vic
05.2023 - Current
- All daily tasks as per Tenancy and Property Officer Role
- Mentoring and supporting Tenancy and Property Officers where required
- Training and mentoring of new starters
- Attending and contributing to meetings, including Complex Clients meetings, and care team meetings
- Attending and conducting Tenancy Plus meetings with support workers from Meli.
- Producing monthly team rosters
- Corresponding with Freedom FM to schedule mandatory RTA safety checks.
- Supporting and assisting Team Leaders where required.
Tenancy & Property Officer
Department of Families, Fairness & Housing
Geelong, Vic
10.2010 - 05.2023
- Managing an extensive portfolio of properties and servicing renters
- Providing support to Public Housing renters and/ or identifying needs for agency support and to refer to services where required
- Working closely with support workers and attending care team meetings where required to get the best outcome for the client
- Home visiting renters regularly and building a strong relationship to resolve any tenancy issues
- Processing rental rebates
- Raising work orders to the Maintenance Call Centre then ensuring works have been completed to a reasonable standard
- Taking any required legal action in relation to a wide range of issues and presenting at VCAT
- Monitoring rental arrears
- Assisting the Senior Housing Officer train and mentor new starters or staff that require assistance
- Working within strict policy guidelines and adhering to Departmental procedures
Education
Bachelor of Arts - Social work
Deakin University
Geelong, VIC1999
Victorian Certificate of Education -
Clonard College
Geelong, VIC1997
Skills
- Excellent communication skills with a client focus
- Exceptional organisational skills with a strong attention to detail
- Self motivated team player
- Compassionate and empathetic nature
- Approachable and always willing to assist other staff when required
- Able to identify when clients may require additional services and knowledge of available support agencies and how to engage the clients for a successful tenancy
- Driven and committed to getting the best outcome for my clients
- Ability to multi-task and prioritise work load
Referees
- Chris Bonnici- Team Leader - Tenancy and Property
chris.bonnici@dffh.vic.gov.au
0421 868 194
Timeline
Senior Tenancy & Property Officer
Department of Families, Fairness & Housing
05.2023 - Current
Tenancy & Property Officer
Department of Families, Fairness & Housing
10.2010 - 05.2023
Bachelor of Arts - Social work
Deakin University
Victorian Certificate of Education -
Clonard College
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