Rebecca Parr
Westminster,WA
Summary
Knowledgeable Centre Manager with robust background in managing daily operations and overseeing staff to ensure smooth and efficient functioning. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated strong leadership and problem-solving skills, adept at fostering team collaboration and maintaining high service standards.
Overview
6
6
years of professional experience
Work History
Centre Manager
G8 Education
10.2024 - Current
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Processed payroll for over 15 employees as part of sound human resources and financial management strategies.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented marketing strategies to attract new clients and retain existing ones.
- Increased community engagement with center by organizing and promoting local events that resonated with community interests.
Assistant Manager
G8 Education
04.2024 - 04.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Lead Educator
G8 Education: Jellybeans
01.2020 - 04.2024
- Responsible for the guidance/support/direction/discipline and general supervision of staff, students and volunteers working within the Childcare service
- Mentoring students on practical placement
- Provide verbal and written feedback to aid reflective learning
- Develop the Children’s Program (reflecting Early Years Learning Framework guidelines)
- Write up the program, co-operating with staff and Children’s needs
- In compliance with the OH&S Policy, ensure a safe environment is maintained for staff and children, with particular attention to children with anaphylaxis, allergies, asthma etc
- Ensure that accurate records are kept in regards to accident, incident, injury, illness and medication
- The appropriate books/records are to be checked on a regular basis to ensure ongoing compliance
- Liaise with families in regards to the day to day happenings
- Promote good parent / Centre relationships
- Encourage parental involvement in the Childcare program
- Maintain observations and records of individual children’s progress, particularly those identified through staff observation
Education Assistant
Kids College
01.2019 - 12.2019
- Work with staff members to ensure the smooth operation of the day to day running of the centre in accordance to centre's policies and procedures
- Contribute to and assist in the development and/or evaluation of the programme
- Assist staff in the daily routine of appropriate early childhood education and experiences
- Supervise and engage in the activities of a group of children
- Assist in planning for the ongoing development of each individual child
- Assist in implementing a consistent daily routine for the children
- Participate in supervising indoor/outdoor environments to provide safety for the children at all times
Education
Diploma of Early Childhood Education and Care - Early Childhood Education
CTAS Education
Perth Western Australia12.2022
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Staffing
- First Aid
- Xplor Playground Programming Software
Accomplishments
Received exceptional score and feedback from a 'Mystery Tour' conducted by head office in November 2024
Raised our Assessment and Rating score from 'Working Towards' the National Quality standard to 'Meeting' the National Quality standard in November 2024.
Timeline
Centre Manager
G8 Education
10.2024 - Current
Assistant Manager
G8 Education
04.2024 - 04.2024
Lead Educator
G8 Education: Jellybeans
01.2020 - 04.2024
Education Assistant
Kids College
01.2019 - 12.2019
Diploma of Early Childhood Education and Care - Early Childhood Education
CTAS Education
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