Rebecca Pascall
Berrara,NSW
Summary
Proven track record in enhancing operational efficiency and client satisfaction, notably at Trust Plumbing And Consultancy. Skilled in account and payroll management, I excel in data entry and interpersonal communications, achieving over 5 years of Super Host status on Airbnb. Demonstrated ability to streamline processes and effectively manage diverse teams for optimal performance.
Overview
11
11
years of professional experience
Work History
Accounts Manager
Trust Plumbing And Consultancy
2021.01 - Current
- Managed payroll operations for team of 5 employees.
- Generated financial and operational reports to assist management with business strategy.
- Streamlined account management processes for better organization and time management.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
Property Manager
Self-employed
2017.12 - Current
- Successful short-term property management of 2 Airbnb/booking.com properties. Involved in all aspects including communication with guests, cleaning, maintenance, laundry, social media, marketing, payments and bookkeeping. Maintained Super Host status with Airbnb for over 5 years and 9.2/10 guest review with booking.com
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
Phlebotomist
Southern Pathology
2018.07 - 2019.12
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labelling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including paediatric, geriatric, and challenging cases.
- Reviewed patient records for accuracy and completeness.
Dental Assistant
Penny Wilson Dental
2015.07 - 2018.07
- Provided chairside assistance during examinations and procedures, improving dentist efficiency and patient satisfaction.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Remedial Massage Therapist
Northern Shoalhaven Chiropractic Clinic
2014.11 - 2015.12
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Promoted overall health by teaching clients about proper body mechanics and posture adjustments during daily activities.
Front Office Administrator
Crookhaven Heads Tourist Park
2013.04 - 2014.05
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Reduced paperwork backlog by digitizing records and maintaining an organized electronic filing system.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
Education
Certificate 4 in Accounting And Bookkeeping
Tafe NSW
Sydney, NSW08.2024
Bachelor of Science - Health And Rehabilitation Science
Charles Sturt University
Albury, NSW11.2016
Skills
- Account Management
- AP and AR management
- Invoicing
- Payroll Management
- Data entry
Timeline
Accounts Manager
Trust Plumbing And Consultancy
2021.01 - Current
Phlebotomist
Southern Pathology
2018.07 - 2019.12
Property Manager
Self-employed
2017.12 - Current
Dental Assistant
Penny Wilson Dental
2015.07 - 2018.07
Remedial Massage Therapist
Northern Shoalhaven Chiropractic Clinic
2014.11 - 2015.12
Front Office Administrator
Crookhaven Heads Tourist Park
2013.04 - 2014.05
Certificate 4 in Accounting And Bookkeeping
Tafe NSW
Bachelor of Science - Health And Rehabilitation Science
Charles Sturt University
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