Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Pearce

Isle Of Capri

Summary

Dedicated veterinary nursing professional, enthusiastic about wildlife conservation and animal welfare. Passionate about delivering the highest level of animal care and support in fast-paced environments and encouraging a team culture of respect, communication, and positivity. Skilled in animal handling, administering treatments, managing animal records, and client education, with a reliable and adaptable work ethic.

Overview

7
7
years of professional experience

Work History

Qualified Veterinary Nurse and Receptionist

Greencross Vets
10.2021 - Current
  • Restrained animals for procedures and examinations utilising knowledge of animal behaviour, anatomy and animal handling skills.
  • Upheld high standards of hygiene within the clinic through diligent cleaning and disinfecting routines, reducing the risk of infection.
  • Maintained accurate medical records for efficient patient care and treatment followup.
  • Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Assisted in surgeries by preparing surgical suites, sterilizing equipment, and ensuring anesthesia administration was safe and effective.
  • Reduced stress levels of hospitalised animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to a high standard to prevent diseases.
  • Maintained detailed records of animal health care and diagnostic treatments.
  • Performed nursing duties in accordance with applicable standards, policies, and regulatory guidelines to ensure a safe working environment.
  • Educated pet owners on preventative healthcare measures and general animal health and welfare.

Volunteer Animal Attendant

Animal Welfare League
06.2020 - 10.2021
  • Maintained safety protocols when handling animals to minimize risk of injury to both staff members and animals themselves.
  • Fed, handled, groomed, and cared for animals in both a quarantine environment and in rehoming.
  • Cleaned and sanitised animal enclosures.
  • Maintained high standards of hygiene in the rehoming centre and adhered to infection control standards.
  • Provided enrichment to animals.

Customer Service Representative

Seven Oceans Cruising
01.2018 - 05.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Built long-lasting relationships with clients by providing them with outstanding and tailored customer service.
  • Handled enquiries over the telephone, face to face and by email.
  • Demonstrated problem solving skills such as analytical skills, initiative and resilience in a high stress and high-pressure environment.

Education

Certificate IV - Veterinary Nursing

TAFE Queensland
Gold Coast
10-2022

Certificate III - Animal Studies

TAFE Queensland
Gold Coast
08-2021

Year 12 Certificate of Education -

All Saints Anglican School
Gold Coast, QLD
11-2015

Skills

  • Animal handling and restraint
  • Animal husbandry
  • Medical record-keeping
  • Patient monitoring
  • Knowledge of Microsoft Office
  • Clinic maintenance and cleaning

Timeline

Qualified Veterinary Nurse and Receptionist

Greencross Vets
10.2021 - Current

Volunteer Animal Attendant

Animal Welfare League
06.2020 - 10.2021

Customer Service Representative

Seven Oceans Cruising
01.2018 - 05.2020

Certificate IV - Veterinary Nursing

TAFE Queensland

Certificate III - Animal Studies

TAFE Queensland

Year 12 Certificate of Education -

All Saints Anglican School

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Rebecca Pearce