Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Pellegrini

Broadford,VIC

Summary

Experienced professional in food and coffee preparation, with a strong background at Beckspresso and Kemps Bakery.

Professional with deep understanding of cafe operations and management. Proven track record of driving business growth through customer satisfaction, quality service, and efficient processes. Strong focus on team collaboration, fostering positive work environment, and adapting to changing needs. Skilled in inventory management, staff training, and maintaining high standards in food and beverage preparation.

Overview

2026
2026
years of professional experience

Work History

Bakery Clerk

Kemps Bakery
08.2023 - Current
  • Check expiration dates and rotate products to verify freshness and avoid spoilage.
  • Balance multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepare fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arrange bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintain, tidy and organise work area to comply with cleanliness standards.
  • Ensure compliance with food safety regulations by maintaining a clean and organised workspace at all times.
  • Assist in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Help train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Monitor counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Collaborate with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Recommend new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Manage incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
  • Inspect goods to establish accurate pricing and labelling.
  • Develop strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Maintain a visually appealing and well-stocked bakery display, leading to increased sales.
  • Provide support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Train new bakery staff on company policies and POS system use to maximise job satisfaction, expertise, and team performance.
  • Help customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Promote a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Support special events by preparing custom orders according to client specifications and time constraints.
  • Communicate effectively with store management regarding bakery operations, addressing potential issues proactively before they escalate into larger problems.
  • Use utensils and equipment to portion, wrap and display bakery items.
  • Collect payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Handle cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Ensure freshness and quality of baked goods on display, leading to consistent customer compliments on product excellence.
  • Train new bakery clerks in proper handling and presentation techniques, ensuring uniform quality across team.

Cafe Owner

Beckspresso
02.2018 - 03.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimise staffing patterns.
  • Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
  • Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Updated financial records using various software programs for current, accurate accounts.
  • Organised digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
  • Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
  • Validated and recorded invoices and resolved discrepancies.
  • Generated financial reports and summaries.

Manager

Broadfuel Petroleum
2013 - 2017
  • Contributed to a strong customer retention rate by fostering positive relationships through friendly conversation and attentive service.
  • Maintained a professional appearance and attitude while on duty to represent the company positively in all interactions with customers or vendors.
  • Maintained a clean and organised station by conducting regular inspections and addressing spills or debris promptly.
  • Ensured accurate fuel dispensing by monitoring pumps, gauges, and meters during operation.
  • Prevented theft or fraud incidents through vigilance in monitoring customer activity around the premises.
  • Collaborated with fellow attendants to ensure smooth shift transitions and continuous coverage of station responsibilities.
  • Streamlined payment processes through the use of cash registers, card readers, and mobile payment systems for fast transactions.
  • Contributed to increased sales by effectively promoting in-store merchandise and special offers to customers.
  • Handled emergency situations calmly and efficiently by following established protocols for spill containment or fire suppression procedures.
  • Assisted with inventory management by tracking stock levels of fuel, oil, snacks, beverages, and other items for sale at the station.
  • Completed daily shift reports accurately detailing sales transactions, inventory changes, equipment issues, or notable events that occurred on site.
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimising stock levels, and reducing waste.

Regional Makeup Artist

Myself
2005 - 2017
  • Sanitised makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalised makeup consultations and product recommendations.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Developed customised makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Applied makeup in accordance with clothing style.
  • Prepared skin for makeup application by cleaning, moisturising and priming.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Guided clients through pre-event trials to determine optimal color palettes and styles that complement their individual aesthetic preferences.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.

Console Operator

Sodexho/Caltex North Bound HumeHwy
08.2012 - 12.2013
  • Improved customer satisfaction by providing efficient and courteous service during fuel transactions.
  • Supported positive team dynamics among coworkers through effective communication strategies and problem-solving efforts when conflicts arose.
  • Provided helpful information to customers regarding fuel types, pricing, vehicle compatibility issues, or station policies as needed.
  • Participated in ongoing training programs for safety regulations, equipment updates, or company initiatives as required.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Maintained inventory of all saleable items.

Education

High School Diploma - VCE

Broadford Secondary College
Broadford, VIC

Skills

  • Friendly customer service
  • Food preparation
  • Customer satisfaction
  • Coffee and Bakery knowledge and skills
  • Accounts receivable management
  • Payroll processing
  • Expense tracking
  • Tax preparation
  • Invoice processing
  • Cash flow management
  • Microsoft Excel
  • Month-end reports

Timeline

Bakery Clerk

Kemps Bakery
08.2023 - Current

Cafe Owner

Beckspresso
02.2018 - 03.2023

Console Operator

Sodexho/Caltex North Bound HumeHwy
08.2012 - 12.2013

Manager

Broadfuel Petroleum
2013 - 2017

Regional Makeup Artist

Myself
2005 - 2017

High School Diploma - VCE

Broadford Secondary College

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Rebecca Pellegrini