Rebecca Peters
Summary
Career change using transferable skills to enhance client satisfaction and optimizing route planning as a Courier demonstrating exceptional attention to detail and customer service skills. Achieved favourable outcomes in over 90% of cases as Principal Solicitor at Peters Criminal Lawyers, showcasing unparalleled problem-solving abilities and relationship-building expertise.
Overview
8
8
years of professional experience
Work History
Courier
Self Employed
Brisbane, QLD
08.2023 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Negotiated preferred parking spaces at high-volume locations for expedited pick-up/delivery processes.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
Administrative Assistant
KRM Painting Experts
Brisbane, QLD
01.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
Principal Solicitor
Peters Criminal Lawyers
Dalby, QLD
04.2016 - 12.2019
- Built strong relationships with clients, offering tailored advice and guidance throughout legal proceedings.
- Participated in continuing legal education programs to stay current on industry trends and maintain expertise in specialized practice areas.
- Delivered exceptional customer service by promptly addressing inquiries from both new and existing clients.
- Mentored junior associates, enhancing their professional growth and contributing to the firm''s success.
- Drafted well-structured contracts and agreements that protected client interests while adhering to established legal standards.
- Scrutinized evidence thoroughly, identifying weaknesses in opposing counsel''s claims to strengthen client defence strategies.
- Conducted thorough research to ensure accurate interpretation of laws and regulations in support of client cases.
- Contributed to the firm''s overall success by maintaining a high rate of client retention and consistently achieving positive case outcomes.
- Streamlined internal processes by implementing efficient case management systems to improve overall productivity.
- Managed a diverse caseload, resulting in successful legal representation for various client matters.
- Collaborated with fellow solicitors to develop innovative strategies for complex cases, increasing the likelihood of positive results.
- Achieved favourable outcomes for clients by effectively managing litigation cases and providing comprehensive legal advice.
- Developed persuasive arguments for court hearings, resulting in favourable judgments for the majority of cases handled.
Education
Bachelor of Law - Law
Queensland University of Technology
Brisbane, QLD08.2002
Skills
- Working Independently
- Attention to Detail
- Problem-Solving
- Customer Service
- Time Management
- Relationship building and rapport
- Clean Driving Record
- Route Planning
- Package pickup and delivery
Hobbies
Jewellery design
Art
Timeline
Courier
Self Employed
08.2023 - Current
Administrative Assistant
KRM Painting Experts
01.2020 - Current
Principal Solicitor
Peters Criminal Lawyers
04.2016 - 12.2019
Bachelor of Law - Law
Queensland University of Technology