Rebecca Peters
Violet Town,VIC
Summary
Proven to enhance customer satisfaction and team efficiency, my tenure at Coles Express Service Station honed my cash management and problem-solving skills. Demonstrating reliability and adaptability, I successfully managed high-pressure situations and improved workplace protocols. My commitment to excellence is evident in my ability to uplift team dynamics and ensure customer service excellence.
Overview
13
13
years of professional experience
Work History
Elderly Cleaning
Private Residences
Benalla, VIC Violet Town ,Vic
03.2012 - Current
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Assisted with personal care tasks, preserving residents' dignity and promoting independence.
- Conducted regular safety checks of equipment and facilities, preventing potential hazards.
- Maintained clean and safe living environments, significantly reducing risk of falls and infections.
- Enhanced residents' day-to-day experiences by listening to their stories and providing companionship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Have had a lot of cleaning jobs private and with cleaning places over 12 years on and off.
Volunteer
Violet Town Opshop
Violet Town, VIC
02.2024 - 08.2024
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Boosted donations to organization by strategizing and executing fundraising events.
- Love volunteer work and have done numerous jobs from helping local rangers to community projects etc
Customer Service Cashier
Coles Express Service Station
Benalla, VIC
12.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.Found the pressure of dealing with thefts and drive offs very confronting so decided not to pursue further future with company
Cleaner/ Dishwasher
North Eastern Hotel
Benalla, VIC
06.2022 - 11.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.Only left position because hotel was sold and changed ownership.
- Enjoyed the environment of the establishment and great team to work with,was offered to stay on when hotel changed ownership but decided to join Coles express team and didn't stay with that position either.
Volunteer
Salvation Army Thrift Store
Benalla, VIC
01.2023 - 02.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Streamlined cleaning processes to increase efficiency without compromising on quality.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.Only left position because hotel was sold and changed ownership.
- Again due to hardship I decided to gratefully do short time with salvation army people lovely to be a part of such an amazing well organised job outlet.Again gratefully allowed for short time to help and resumed small cleaning job straight away.
Education
Year 10 - General Studies
Cleeland Secondary College
Dandenong, VIC12.1985
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Handling
- Customer Complaint Resolution
- Guest Services
- Cash Management
- Product Knowledge
- Customer Focus
- Customer inquiries
- POS System Operation
- Refund handling
- Merchandise Restocking
- Up-selling techniques
- Retail Merchandising
- Product Merchandising
- Cross-selling abilities
Timeline
Volunteer
Violet Town Opshop
02.2024 - 08.2024
Customer Service Cashier
Coles Express Service Station
12.2023 - 02.2024
Volunteer
Salvation Army Thrift Store
01.2023 - 02.2023
Cleaner/ Dishwasher
North Eastern Hotel
06.2022 - 11.2023
Elderly Cleaning
Private Residences
03.2012 - Current
Year 10 - General Studies
Cleeland Secondary College