Enthusiastic and passionate Trainer and Assessor with a proven ability to deliver engaging training across diverse learner groups. Skilled in assessing competencies and fostering a positive, engaging learning environment that inspires growth and success.
Demonstrates strong attention to detail and proven leadership in guiding teams and individuals towards achieving their learning and professional goals.
Committed to continuous improvement, ensuring compliance with industry standards.
• Data entry into aXcelerate student management system.
• Auditing of enrolment folders, Learner information folders and completed coursework.
• Scanning and filing of both student coursework and general office work.
• Order stationery and office supplies.
• Stock control - ensure sufficient supply of all resources and equipment required by location.
• Provide general administrative support to other employees including setting up meetings, answering straightforward inquiries and directing others to the appropriate personnel.
• Scanning of student training documents.
• Provide administrative support to the Frontline Coordinator.
• Provide professional and friendly customer service to new and existing members both over the phone and face-to-face.
• Prepare and process the direct debit run for the membership and swimming lesson database.
• Develop and implement streamlined processes to ensure all administrative audit requirements are met.
Student rapport and engagement
Attention to detail
Adaptability and flexibility
Organisational skills
Coaching and development
Time management
Problem-solving
Teamwork and collaboration
Clear verbal communication
Proficient in Microsoft Office
Group and individual instruction
Student rapport and engagement
TAE40116 Certificate IV in Training and Assessment