Rebecca Pople

• Deliver training/assessment to Learners.
• Provide a flexible and engaging approach to delivering educational programs to the Learner cohort.
• Adapt training style and delivery method to accommodate Learner's learning needs.
• Demonstrate resilience and interpersonal skills to engage with a mixed cohort of Learners.
• Maintain professional boundaries in the role.
• Complete all documentation in line with company policy and procedures.
• Manage challenges and barriers faced with delivering alternative education to the Learner cohort.
• Transport Learners to and from sessions as permitted.
• Time management skills, administrative skills, and ability to meet deadlines.
• Strong written, oral, and digital literacy skills, and attention to detail.
• Work within the requirements set out within company's training and assessment strategies.
• Work cohesively in a team environment.
• Undertake regular training in regards to Child Safe Standards and Mandatory reporting.
• Completion of annual professional development.

• Data entry into aXcelerate student management system.

• Auditing of enrolment folders, Learner information folders and completed coursework.

• Scanning and filing of both student coursework and general office work.

• Order stationery and office supplies.

• Stock control - ensure sufficient supply of all resources and equipment required by location.

• Provide general administrative support to other employees including setting up meetings, answering straightforward inquiries and directing others to the appropriate personnel.
• Scanning of student training documents.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Enhanced operational workflows by maintaining well-organised documentation systems and updating records accurately as needed.
• Gathered and organised materials to support operations.
• Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
• Boosted team morale and productivity by organising team-building activities and maintaining open-door policy for feedback and concerns.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.

• Provide administrative support to the Frontline Coordinator.

• Provide professional and friendly customer service to new and existing members both over the phone and face-to-face.

• Prepare and process the direct debit run for the membership and swimming lesson database.

• Develop and implement streamlined processes to ensure all administrative audit requirements are met.

• Company Overview: (Wangaratta, Cobram, Yarrawonga)
• (Wangaratta, Cobram, Yarrawonga)

• Company Overview: (Beechworth/Benalla)
• (Beechworth/Benalla)