Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Treweek-Cottle

Brisbane,QLD

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

4
4
years of professional experience

Work History

Department Manager

McDonalds
Park Ridge, Qld
08.2022 - 02.2024
  • Assessed hiring needs by monitoring crew turnover and store targets.
  • Conducted all interviews, then processed based on eligibility for the role.
  • Organized orientation needs for new hires.
  • Completed Training plans while overseeing the Crew Coach team.
  • Coordinated performance management for crew/trainers including in the moment coaching, performance reviews, personal improvement plans and any extra training required to support crew.
  • Developed crew into higher roles such as trainer and management.
  • Completed weekly rostering for team of 160+
  • Assisted in the training and development of new managers

Shift Manager

McDonalds
Park Ridge, QLD
06.2020 - 07.2022
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Identified needs of customers promptly and efficiently.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Upheld company standards and compliance requirements for operations
  • Completed regular food safety on grill, fry, fridge and freezer items.
  • While in this role we are trained in all areas of the restaurant, so i can confidently work and coach in kitchen, cafe, service areas.

Crew Member

McDonalds
Park Ridge, QLD
02.2020 - 05.2020
  • Food preparation
  • Kept customer and food preparation areas clean and well-organized.
  • Collaborated with other team members to ensure timely completion of tasks.
  • Made and served coffee, tea and fountain drinks.
  • General Maintenance

Education

First Aid

Australia Wide First Aid
Qld
10-2023

Certificate III - Retail

McDonalds
Park Ridge, QLD
06-2020

Certificate III - Hospitality

EDB Training Services
Boondall, QLD
08-2019

Skills

  • Problem-Solving in high stress situations
  • Employee Management
  • Training and Development
  • Complaint Resolution
  • Drive to consistently improve and learn
  • Food Safety Praactices
  • First Aid
  • Fire Training

References

References available upon request.

Timeline

Department Manager

McDonalds
08.2022 - 02.2024

Shift Manager

McDonalds
06.2020 - 07.2022

Crew Member

McDonalds
02.2020 - 05.2020

First Aid

Australia Wide First Aid

Certificate III - Retail

McDonalds

Certificate III - Hospitality

EDB Training Services

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Rebecca Treweek-Cottle