Rebecca Reid
Bunbury,WA
Summary
With extensive experience in sales, customer service, and administration, I have successfully navigated the retail management and client sales landscape within the hospitality, travel, tourism industry, and medical administration. Throughout my professional journey, I have acquired a diverse set of skills that have enriched my value as an employee. My range of industry knowledge and expertise allows me to approach tasks with vibrancy, integrity, and passion. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales & Design Consultant / Stock Control
STRATCO
BUNBURY, Western Australia
04.2022 - Current
- Steel Manufacturing, Building construction & Design
- Excellent communication to provide face to face, telephone and online enquiries providing great customer service and sales
- Complete enquiries and quotes for existing and new cliental for retail and specialized manufacturing orders
- Acquired and completed on going training modules for product knowledge and steel industry manufacturing
- Estimating design and liaise with customers using AUTOCAD generated Stratco in house programming software to design Patio and Shed designs, from small scale garden sheds to large span farming size, and residential patios
- Product knowledge and customer recommendations, to provide the best design and suitable products
- Stock control management
- Using internal software for entire stock control and inventory management
- Goods in receiving and out for orders
- Retail transfers within other branch stores and customer base
- Rolling inventory and stock take and developing and implementing stock procedures for store and customer order management
- Proactive participation in fortnightly training, sales and team meetings to apply well executed sales and client management techniques and ensuring to be compliant with ongoing product, supplier and industry
- Providing yard hand and loading stock assistance
- Adhering to Stratco safety procedures and policies
- Problem solving and developing solutions.
Account and Client Management and Liaison Sales
WIN Television Network
BUNBURY, Western Australia
11.2021 - Current
- Australian Television Broadcasting, Channel NINE affiliation
- Development, management and booking implementation of Media and Television Commercial advertising sales
- Maximizing market growth ensuring revenue targets are met
- Complete media bookings using Max Media and Wide Orbit Media Software for clients generating advertising campaigns through television commercials
- Face to face client liaison, and successfully implementing remote client management via telecommunications, email or virtual platforms
- Development and extension of current client portfolios and new clients through prospecting
- Client relationship generation and interpersonal communication and effective negotiation
- Generating proposals and presentations to clients based on specific target markets to maximize business growth and develop further revenue within account portfolio
- Understanding and implementing strategic advertising schedules and campaigns, through key market research, product knowledge and recommendations
- Creating exclusive product promotions, with the use of sales tools and inventory to generate growth and successful account acquisition
- Proactive participation in weekly sales and team meetings to apply well executed sales and client management techniques and ensuring to be compliant with ongoing product, industry and market development changes and trends
- Managing client accounts and debtors in the facilitation of account invoicing and payment reconciliation to accounts receivable
- Document account management, sales reporting, use of excel, data tracking to manage client accounts and ongoing targets and tasking objectives
- Assistance in creative and development/recommendation and production of clients commercials and content.
Customer Service / Reception and Admin
AHG Cosmetique and Dental EST
01.2018 - 01.2019
- Cosmetic Medicine Clinic, Dental Reception and GP clinic for multi-facet company
- Multiskill acquisition on a position that covered 3 different areas of this clinic
- Customer Service bookings appointments, face to face and phone
- Delivering product knowledge of the Cosmetic Clinic range and services
- Organizing patient bookings for GP and dental
- Dental and HICAPS software Medicare and Insurance Claiming
- PracSoft, Praktika and Clinko software Administration and document filing
- Cash handling and End of Day reconciliation
- Experience and exposure to dealing with a vast range of client demographics and utilizing my customer service and interpersonal skills to be able to deliver satisfaction for patients and clients and their needs.
BARISTA & STORE MANAGER - COOPERATE STORE TRAINER AND FRANCHISEE TRAINER
The Coffee Club Australia & Carousel
01.2006 - 01.2015
- As Duty Manager, I have accrued extensive experience in people management and problem solving
- Accreditation Qualified Barista
- Participated and qualified to compete in International Barista of the Year 2011, placing 4th
- Attended The Coffee Club Franchisee Convention 2008 & 2010 in Queensland
- Through my extensive involvement within the Coffee Club Brand, I have acquired a broad business sense in many areas
- For example, dealing with customers, suppliers as well as Coffee Club executives
- Weekly rostering, stock take and stock inventory and ordering
- Supplier relations and liaison
- Staff Management
- New Franchise and staff training
- Trainer for new store openings to the franchisees and new staff
- Cash Handling and Banking responsibilities on a daily basis
- Understanding and applying budgeting on COS and Sales Growth
- As Duty Manager, I have accrued extensive experience in people management and problem solving.
Territory Sales Manager
Australian Vintage
01.2013 - 01.2014
- On road Rep - taking care of the south of WA metro and country areas
- Client Account management
- Managing Multi level tier liquor groups and account
- Continuous stock ordering of current products and implementing new product lines
- Dealing with stock level and control through stock distributions
- Developing in-store account promotions and deals
- Ongoing sales targets, KPI's and marketing plans to continue growth and increase our brands establishment in the trade
- Placing Internal orders
- Weekly in-store tastings
- Organizing special trade wine dinners
- Weekly and daily report systems on SIMMS data
- This data software was used to track all movements, and trends in the market for our client accounts to enhance sales and productivity to its best potential
- Quarterly meetings and market reports.
International Travel Consultant
Flight Centre Australia LTD
01.2012 - 01.2013
- Travel consultant selling International and Domestic Holidays and packages
- Internal flight software systems and industry based skill
- Working towards a Monthly commission target per month, and KPIs, selling a minimum 'commission' amount of 10000 per month
- Ongoing sales modules and compulsory training
- Placing Internal orders
- Product knowledge and training to provide best service possible for the client
- Creating clients quotes and negotiation
- Money and Banking Processed Filing
- Scheduling organization and time management skills.
Bartender
The Raffles Hotel, Applecross WA
APPLECROSS
01.2011 - 01.2012
- RSA Accredited
- Hospitality Software
- Efficient and excellent customer service skills and establishing customer relationships
- Cash handling
- Stock replenishment
- Beverage and cocktail service and making
- Stock replenishment
- Events.
Territory Sales Manager
Priestley's Gourmet Delights Perth, WA
01.2010 - 01.2012
- New Client Acquisition, Exceeded Monthly Sales Targets, Acquired new distributors, Expanded Client base
- On road travel, sales, marketing for company's dessert products
- Monthly targets, KPIs, budgets and objectives
- Acquiring new clients as well as providing up to date product releases, customer help and knowledge, improving sales with suggested business development programs to increase sales on dessert lines with marketing and promotion tools with existing cliental
- Placing Internal orders
- Liaising with corporate distribution companies
- Business Development and Constructive Sales growth with clients businesses- planograms and marketing tools to help with sales of product
- Networking Trade Shows
- My territory sales area range from CBD to the great southern WA where I travel to Esperance and Albany, and as far east as Merriden and Kalgoorlie
- Here I established relationships with the customers and our distributors
- Having a very broad area of sales expanded my learning and knowledge of different types of customers to deal with and has broadened my customer service skills.
Reception and Customer Services
Goodlife Health Club Carousel, WA
01.2009 - 01.2010
- Reception duties
- Processing memberships through the Goodlife database
- Participating in Club Marketing
- Cash handling and stock replenishment
- Facilitating and inducting new members to health club
- Being a 'face' to the health club meant that I maintained an approachable and professional demeanor at all times
- Furthermore, my customer service had to be impeccable.
Education
Public Relations -
Central Institute
Perth, WATravel and Tourism -
Franklin Scholar
01.2013
Real Estate -
West Coast Property Inst
Perth, WAHigh School -
Corpus Christi College
Murdoch, Perth01.2009
Skills
- Great attention to detail
- Strategic Thinking
- Client Communication
- Concept Development
- Customer Needs Assessment
- Teamwork skills
- Vendor relationships
- Analytical Skills
- Customer Service
- Reliability and Adaptability
- Creative Thinking
- Decision-Making
- Works Well Under Pressure
- Punctual and Dependable
- Flexible Schedule
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
- Organizational Skills
Certification
- RSA Responsible Service of alcohol
- Dip Public Relations (2012 - Present
- Barista Accreditation (2007 - Present)
- Cert III Retail Travel and Tourism
- Real Estate Sales (2013)
Voluntary
- Team Manager, HBL Junior Football, Australind, Managing step daughters year 10-12 junior football team
- Coffee Club, Telethon, 2006, 2014, Providing the telethon call center with coffee throughout the telethon weekend
References
- Graeme Bailey, Branch Manager Busselton, STRATCO, 0421 843 561
- Jolene Jubb, The Coffee Club- BDM, 0419 673 272
- David Marinovich, Dispatch Manager, Stratco, 0487 758 157
- Stuart Schober, Manager, Flight Centre, 0421 119 805
- Erosin Mullaj, AHG - Dental Est, 0424776094
- Matthew Webb, 0430 733 666
Timeline
Sales & Design Consultant / Stock Control
STRATCO
04.2022 - Current
Account and Client Management and Liaison Sales
WIN Television Network
11.2021 - Current
Customer Service / Reception and Admin
AHG Cosmetique and Dental EST
01.2018 - 01.2019
Territory Sales Manager
Australian Vintage
01.2013 - 01.2014
International Travel Consultant
Flight Centre Australia LTD
01.2012 - 01.2013
Bartender
The Raffles Hotel, Applecross WA
01.2011 - 01.2012
Territory Sales Manager
Priestley's Gourmet Delights Perth, WA
01.2010 - 01.2012
Reception and Customer Services
Goodlife Health Club Carousel, WA
01.2009 - 01.2010
BARISTA & STORE MANAGER - COOPERATE STORE TRAINER AND FRANCHISEE TRAINER
The Coffee Club Australia & Carousel
01.2006 - 01.2015
Public Relations -
Central Institute
Travel and Tourism -
Franklin Scholar
Real Estate -
West Coast Property Inst
High School -
Corpus Christi College