Rebecca Reid
Bundaberg,QLD
Summary
Dynamic FOH Manager with a proven track record at River Cruz Cafe, excelling in guest relations and conflict resolution. Skilled in training and mentoring staff, I enhanced service quality and customer satisfaction. My expertise in vendor negotiation and effective communication led to improved operational efficiency and repeat business.
Overview
20
20
years of professional experience
Work History
FOH Manager
River Cruz Cafe
10.2021 - Current
Assistant Site Manager
Night Oel Petroleum
01.2021 - 10.2021
- Supported daily operations by coordinating site activities and ensuring adherence to safety protocols.
- Assisted in managing project schedules and resource allocation to optimize workflow efficiency.
- Collaborated with contractors to ensure quality standards met during construction and maintenance tasks.
- Conducted regular inspections to identify potential hazards and recommend corrective actions.
- Developed reports on site progress, highlighting key achievements and areas for improvement.
- Trained new staff on operational procedures and safety guidelines, fostering a compliant work environment.
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Handled conflict resolution among team members promptly and professionally, ensuring a positive working environment conducive to productivity.
- Coordinated with team members to ensure clear understanding of project objectives, timelines, and expectations.
- Participated in regular progress meetings with stakeholders to provide updates on project status, address any concerns, and maintain open lines of communication.
- Managed subcontractor performance closely, ensuring all work was completed accurately according to specifications while adhering to established deadlines.
- Developed strong relationships with vendors, securing competitive pricing for materials and services needed for projects.
- Aided in the development of comprehensive site-specific safety plans, fostering a strong culture of safety among all team members.
- Contributed to overall company growth by successfully completing high-quality construction projects that resulted in repeat business from satisfied clients.
- Improved workflow efficiency by creating comprehensive schedules that outlined all necessary tasks, deadlines, and responsible parties involved in each step of the process.
- Mentored junior staff members, providing guidance on best practices for construction projects and fostering professional development within the team.
- Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Maintained records and logs of work performed and materials and equipment used.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Resolved issues between employees and customers using company policies.
- Created weekly and monthly reports and presentations for management team.
- Inspected cleanliness of common areas and offices.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Freezer Manager
Corbett’s IGA
09.2006 - 08.2013
- Managed daily front-of-house operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored staff on service standards and menu knowledge to enhance guest experiences.
- Developed and implemented efficient scheduling processes, optimizing staff coverage during peak hours.
- Resolved customer complaints promptly, maintaining high levels of service quality and guest retention.
- Coordinated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Monitored inventory levels, placing orders as needed to prevent shortages and maintain operational flow.
- Analyzed customer feedback to identify areas for improvement in service delivery and menu offerings.
- Led team meetings focused on performance enhancement strategies and fostering a positive work environment.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
- Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
- Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
- Maximized table turnover rate through effective floor plans and strategic server assignments.
- Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
- Streamlined reservation processes for enhanced guest experiences and increased bookings.
- Analyzed financial reports regularly to identify trends, monitor expenses, and adjust strategies accordingly for consistent profitability growth.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved guests complaints while maintaining positive customer environment.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Performed cash handling activities and secured nightly bank deposits.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Console Operator
Weasel’s Petroleum (BP)
06.2005 - 01.2021
- Operated control consoles to monitor and regulate petroleum processing systems.
- Conducted routine inspections of equipment to ensure optimal functionality and safety compliance.
- Collaborated with team members to implement safety protocols and enhance workplace practices.
- Documented operational data accurately for reporting and analysis purposes.
- Trained new operators on console management techniques and safety procedures effectively.
- Participated in continuous improvement initiatives to enhance overall operational performance.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Facilitated seamless transitions between shifts by providing thorough handover notes detailing any outstanding tasks or ongoing issues requiring attention.
- Demonstrated adaptability by quickly learning new systems as they were introduced into the work environment.
- Increased productivity through efficient management of multiple tasks on various consoles simultaneously.
- Reduced downtime by troubleshooting and resolving technical issues promptly, ensuring smooth console operations.
- Reacted calmly during times of highly stressed or emergency situations.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information to enhance satisfaction.
- Maintained accurate cash register balances and daily sales reports.
- Resolved customer complaints promptly, ensuring positive experiences.
- Stocked merchandise and organized displays to optimize store layout.
- Trained new staff on cashier procedures and customer interaction techniques.
- Collaborated with team members to improve service quality and workflow.
- Implemented inventory tracking methods to reduce discrepancies and losses.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Collaborated with team members to maintain smooth operations during peak hours.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Contributed to achievement of sales targets through suggestive selling techniques.
Education
Early Childhood Care And Education
TAFE QLD
QLD10.2014
Skills
- Complaint handling
- Guest relations
- Reservation handling
- Point of sale systems
- Promotions management
- Hygiene standards
- Table management
- Menu design
- Promotional events
- Conflict resolution
- Policy enforcement
- Order accuracy
- Vendor negotiation
- Training and mentoring
- Team building
- Food safety compliance
- Staff management
- Task delegation
- Quality control
- Staff motivation
- Pre-shift walk-through
- Staff supervision
- Time tracking
- Service prioritization
- Quality standards
- Employee scheduling
- POS system operations
- Hiring
- Performance evaluation
- Upselling strategies
- Emergency procedures
- Health code compliance
- Team oversight
- Restaurant operations
- Reservation management
- Food costs
- Health code enforcement
- Restaurant maintenance
- Floor management
- Purchasing review
- Recruitment and hiring
- Workflow planning
- Managing reservations and large parties
- Investigating complaints
- Sales and marketing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Food preparation
- Supply ordering and management
Timeline
FOH Manager
River Cruz Cafe
10.2021 - Current
Assistant Site Manager
Night Oel Petroleum
01.2021 - 10.2021
Freezer Manager
Corbett’s IGA
09.2006 - 08.2013
Console Operator
Weasel’s Petroleum (BP)
06.2005 - 01.2021
Early Childhood Care And Education
TAFE QLD