Rebecca Remson
Clyde North,VIC
Summary
I am a hardworking student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Glenny Kebabs
09.2022 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Work Experience
Hudson Institute
12.2022 - 12.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Year 7's Peer Support Leader
Glen Waverley Secondary College
12.2020 - 12.2021
- Established trust with participants through active listening, empathy, and non-judgmental approaches in all interactions.
- Served as a positive role model for peers, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
- Assisted in conflict resolution, addressing interpersonal issues between peers effectively and professionally.
- Worked collaboratively with fellow Peer Support Leaders, sharing insights, and feedback to continually improve the overall effectiveness of the program.
- Mentored new Peer Support Leaders, providing guidance and sharing best practices to ensure their success in the role.
- Connected individuals with relevant resources both within the organization and externally to further promote their personal growth journey.
- Assisted in planning and executing events designed to raise awareness of the Peer Support Leader program, attracting new participants while celebrating existing members'' achievements.
- Improved team collaboration by conducting regular group meetings and facilitating constructive feedback exchanges.
Education
RMIT University
Melbourne, VICHigh School Diploma -
Glen Waverley Secondary College
Glen Waverley, VIC12.2024
Suncity World School
Gurgaon, IND12.2018
Skills
- Service Excellence
- Engaged Listening Skills
- Logical Reasoning Skills
- Proficient in Computer Applications
- Conflict Resolution Skills
- Effective Relationship Building
- Effective Complaint Resolution
- In-Depth Product Knowledge
- Collaborative Team Growth
- Customer Engagement Strategies
- Multitasking and organization
- Goal-oriented mindset
- Problem-solving
- Computer skills
Accomplishments
- 2023 Glen Waverley Secondary College Production ‘High School Musical’ - Selected in the principal cast of the play, where I was offered the role of Taylor Mckessie from the iconic Disney musical ‘High School Musical’. Through several singing, dance and acting interviews, I made my position in the play and after 6 months of intense training, the show was well rewarded through the claps and compliments of the audience.
DLF Swimming Competition 2017-2018: Gold, Silver and Bronze
DLF Swimming Competition held in Gurgaon, India from 2018 . Thanks to the guidance of my coaches and hard work, I received Gold for underwater stroke, Silver for breaststroke, and Bronze for freestyle.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Elementary
Interests
- Drawing and Painting
- Blogging
- Acting and Theater
- Historical Exploration
- Watching Movies and TV Shows
- DIY and Home Improvement
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Fundraising Events
- Volunteer Work
- Reading
- Fashion and Style
- I enjoy cooking for friends and family gatherings
- I like trying new recipes and food trends
Extracurricular activities
- AFL
- Swimming
Timeline
Work Experience
Hudson Institute
12.2022 - 12.2022
Customer Service Representative
Glenny Kebabs
09.2022 - 11.2022
Year 7's Peer Support Leader
Glen Waverley Secondary College
12.2020 - 12.2021
RMIT University
High School Diploma -
Glen Waverley Secondary College
Suncity World School
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