Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Renshaw

Tanjil South,VIC

Summary

Experienced CRM and Sales Manager who has had success in all aspects of management whilst working a variety of different industries retail, wholesale and the hospitality/hotel industry. The biggest strengths I possess would be interpersonal skills, communication, negotiation, time management and problem solving! Sales driven to achieve results whilst having amazing relationships with clients!

Overview

13
13
years of professional experience

Work History

Front of House Manager /Functions Manager

The Benjamin, Franklin
09.2020 - Current
  • Manager
  • Skilled and experienced floor manager providing outstanding customer service to all guests
  • I possess wealth knowledge in cocktails, spirits and wines so that I can confidently suggest according to the guest’s preferences
  • Planning and executing events including private functions, corporate events, pop up events for example some our events have include cocktail making classes and Pinot and Prosecco
  • Responding to email enquiries and creating personalised experiences for our guests for events
  • Managed reservations and all guest experiences whilst at the venue
  • Experienced in opening and closing procedure for the restaurant whilst ensuring compliance with licensing, hygiene, and health and safety legislation.

Restaurant and Events Manager

Brandy Creek Estate Winery
03.2021 - 01.2022
  • Oversaw all aspects of restaurant operations management from guest reservations, experience, coordinating with our head chef for inventory ordering, menus, managing the restaurant floor, training/development of staff, event sales, event planning and creating event packages
  • 300 capacity seating restaurants along with function rooms, wine cellar, bar and outdoor terrace and wine tastings running at times simultanously
  • Menu development for the restaurant and events along with Pricing of food and beverages being sold at the restaurant in accordance with the set
  • Personally developed event packages for weddings, corporate, personal gathering, special events to great success, with an increase on bookings and sales 45 % from the previous year
  • Social media and marketing plans for all aspects of the winery which included restaurant, winery, events, cellar door and day spa
  • To meet and exceed sales and profits in line with our financial objectives, this was achieved by keeping records of P & L, wage percentages, tracking sales KPIs, food and beverage stock levels and financial transactions to effectively manage and increase revenue despite lockdown's during covid.
  • Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.

Guest Services Agent

Century Inn Hotel
02.2018 - 12.2019
  • Greeting and welcoming all guests with a smile and professional conversation
  • Processing arrivals and departures, including processing of the payments, noting requests and issuing room keys
  • Answered guests about the hotel amenities, as well as proving guest’s insightful information about local businesses and attractions
  • Coordinating with housekeeping special requests are handled promptly and a very high standard
  • Along with collaborations with maintenance, restaurant and security to resolve requests, issues efficiently
  • Completed shift reports each day detailing reservations, check-ins/checkouts, room charges, and final payments
  • Monitoring front of house with potential phones, emails and website for enquires, making appointments, scheduling events and conferences.

Sales Manager

Michael Kors
05.2015 - 02.2018
  • Directed and maintained sales for a 10 million plus business
  • Managed 17 staff members from existing staff to the hiring and recruiting of 6 additional team members
  • These roles varied from casual staff members to supervisors
  • My role involved coaching and developing the team to drive them into achieving their sales targets and KPI’s for the business
  • Michael Kors achieved the store’s sales targets every month whilst I was managing, this involved me coaching and developing the team with the steps of sale, customer service standards, product knowledge, merchandising and stock control, zoning plus the company’s expectations
  • This role also included monthly stocktakes, stock arrivals, management, stock consolidations, restock of best sellers, maintaining stock levels and loss presentation procedures
  • Visual Merchandising, maintaining the high standard of Michael Kors, correct presentation of the product
  • VM Store layouts on a monthly basis, then a daily procedure to maintain this
  • Window layouts, sale set up, managing store housekeeping and presentation of standards.

Cluster Manager

Guess Pty Ltd
07.2013 - 05.2015
  • Multi-site managed the Chadstone, Melbourne Central and Crown retail stores which included sales budgets/tracking, recruitment, wage percentage rosters, stock prevention and all day-to-day support to all of these stores
  • Successfully managed the Chapel St, which saw an increase in sales by 18% over budget
  • Held excellent customer service standards and coached the retail teams in achieving customer service and sales KPS targets that were set
  • Responsible for sales targets, wages budgets, monitoring UPT’s, stock control and administration while adhering to Guess strict guidelines
  • Winner of the National Best Merchandiser and Best stylist for Guess in 2013/14
  • Worked closely with the head buyer, general manager and national branding manager to introduce a new label within the Guess business for Australia
  • Multi-site managed the Chadstone, Melbourne Central and Crown stores which included Sales budgets/tracking, recruitment, wage percentage rosters, Stock prevention and all day-to-day support to all of these stores
  • Whilst in the business, I oversaw and implemented all VM from windows, store layout, stock inventory from creating a specialised size packs for this store to maximise sales, stock room control, receiving and sending out stock, managed stock take.

Fashion Account Manager

04.2011 - 06.2013
  • Victoria/Tasmania, Alan Callaghan Agency
  • My role in the agency as the account/sales manager is to identify, source and sell a market driven range of commercial fashion labels in line with prevailing company strategies and direction
  • The Alan Callaghan Agency is representatives of several extremely successful, well established bench mark
  • Australian woman’s fashion brands
  • Specifically, the long-standing affiliation with Mr K and Gordon Smith brands has spanned more than 15 years
  • Under these companies there were a number of labels which we looked after in both Victoria and Tasmania
  • Conducted sales presentation to prospective clients/buyers which included product merchandising, show room demos, Organize in store sales events, product workshops
  • Analysis sales and financial performance, to identify/maximise sales opportunities
  • Met with buyers and planners to sell new seasons ranges and to develop replenishment programs
  • Consistently meet our sales goals with sales growth by over 30%.

Flagship Store Manager

Seed Heritage Femme
12.2010 - 04.2011
  • Successfully increased sales from each previous month by a minimum of 14% growth, and achieved all monthly targets set by Head office
  • Hawksburn store was the one of the only three stores of the twenty stores in Victoria to achieve the season targets
  • The targets were sales targets achieved, wages to be 9% and the stocktake result to below company standards
  • To develop the relationship between the customer and the business, the team were trained in product knowledge, the demographics of our customer, excellent customer service, fitting room service and confidence to add on or suggest items as thoughtfulness for the customer’s need
  • Managed the business into achieving record breaking sales days for the store and the business, this was achieved by developing a strong VIP Clientele which we used to communicate new arrivals, special orders, and special styling sessions on request
  • Performed wage costing rosters and kept within the company standards to keep the store running effective and efficiently as possible
  • Performed all administration for the store which included setting store sales targets, staff sales targets and tracking them, product feedback, banking, payroll rosters, floor coverage, identify fast and slow sellers to communicate to the correct person, customer orders, keeping track of all head office directive and communicating correctly to the staff.

Education

Certificate 4 in Real Estate Practise, Agents Rep - Real Estate

Real Estate Academy of Victoria
Victoria
2023

Post Graduates Degree Business Adminstration - Business Administration

Swinburne University
Hawthorn, VIC
2016

Bachelor of Business - Business

Griffith University
Gold Coast, QLD
2014

Skills

  • Microsoft Software Office, Outlook express, Adobe, Asana and Google workplace
  • Customer Service plus CRM systems
  • Sales Management
  • Selling Skills… Cross, Upselling, Solution Selling, Generation leads, and Closing, Sales Presentations
  • Digital literacy
  • Analytical skills
  • Marketing skills
  • Business Development
  • Database Management
  • Social media marketing and paid social media advertising, SEO/SEM
  • Reporting
  • Persuasion
  • Budgeting
  • Recruitment, Coaching and training
  • Visual Merchandising / styling
  • Teamwork and Collaboration
  • POS Systems Operations
  • Supply Ordering and Management
  • Staffing and Sales Management

Timeline

Restaurant and Events Manager

Brandy Creek Estate Winery
03.2021 - 01.2022

Front of House Manager /Functions Manager

The Benjamin, Franklin
09.2020 - Current

Guest Services Agent

Century Inn Hotel
02.2018 - 12.2019

Sales Manager

Michael Kors
05.2015 - 02.2018

Cluster Manager

Guess Pty Ltd
07.2013 - 05.2015

Fashion Account Manager

04.2011 - 06.2013

Flagship Store Manager

Seed Heritage Femme
12.2010 - 04.2011

Certificate 4 in Real Estate Practise, Agents Rep - Real Estate

Real Estate Academy of Victoria

Post Graduates Degree Business Adminstration - Business Administration

Swinburne University

Bachelor of Business - Business

Griffith University

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Rebecca Renshaw