Rebecca Dewey
Brisbane,QLD
Summary
Hello, and thank you for taking the time to review my resume and consider me for this position. I currently own a cleaning business but am looking for a career change. As a business owner, I have gained many valuable skills that I believe would be beneficial for this role.
I have strong leadership skills, can actively listen, and adapt to any situation. I excel at thinking quickly to solve problems effectively, ensuring the best outcome for all parties involved. I am hardworking, reliable, and always bring a positive attitude to my work. I enjoy collaborating with others, take pride in delivering high-quality results, and thrive in fast-paced environments.
I am excited for the opportunity to apply my skills in a new setting and look forward to the possibility of contributing to your team.
Overview
1
1
year of professional experience
Work History
Cleaning Business Onwer
Self Employed
Brisbane, QLD
11.2023 - Current
- Plan and oversee daily cleaning schedules for residential, Airbnb, and commercial clients.
- Ensure all cleaning jobs meet company standards and client expectations.
- Perform quality control checks to maintain high service standards.
- Order and manage cleaning supplies, equipment, and uniforms.
- Ensure staff follow proper cleaning procedures and safety protocols.
- Recruit, interview, and hire cleaning staff.
- Train employees on cleaning techniques, safety, and customer service.
- Create and manage staff schedules to ensure job coverage.
- Handle last-minute staff shortages or absences by reassigning tasks or stepping in when needed.
- Motivate and support employees to maintain a positive work environment.
- Conduct performance evaluations and provide feedback.
- Address staff concerns, disputes, and disciplinary issues professionally.
- Communicate with clients to understand their needs and expectations.
- Handle bookings, cancellations, and schedule changes.
- Resolve customer complaints and address any service issues promptly.
- Build strong relationships with long-term clients and secure repeat business.
- Provide quotes, negotiate contracts, and finalize service agreements.
- Follow up with clients for feedback and encourage referrals and reviews.
- Manage business finances, including invoicing, payroll, and expense tracking.
- Set pricing structures that are competitive and profitable.
- Handle paperwork, contracts, and employee records.
- Ensure compliance with local regulations, licensing, and insurance requirements.
- Maintain an organized filing system for client records, staff details, and financial documents.
- Promote services through social media, advertising, and networking.
- Develop business strategies to attract new clients and expand into commercial cleaning.
- Create and maintain a professional online presence, including a website and social media pages.
- Network with real estate agents, property managers, and Airbnb hosts to secure contracts.
- Offer seasonal promotions or referral incentives to grow the customer base.
- Balance multiple responsibilities by prioritizing tasks and managing time effectively.
- Adapt quickly to unexpected issues, such as staff shortages or last-minute client requests.
- Stay up to date with industry trends and implement new cleaning techniques or products.
- Develop contingency plans for emergencies, such as equipment failures or scheduling conflicts.
Education
High School Diploma -
Carinity Education
Sunnybank, QLD11-2016
Skills
- Leadership and team management
- Time management and multitasking
- Problem-solving and adaptability
- Customer service and communication
- Conflict resolution and negotiation
- Financial management and budgeting
- Sales and marketing strategies
- Scheduling and organizational skills
- Quality control and attention to detail
- Workplace safety and compliance knowledge
- Training and staff development
- Inventory and supply management
- Networking and business development
- Tech proficiency (booking systems, invoicing software, social media)
- Staff hiring and onboarding
Timeline
Cleaning Business Onwer
Self Employed
11.2023 - Current
High School Diploma -
Carinity Education
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