Rebecca Reynolds

• Engaged in initial contact with buyers, maintaining ongoing relationships, and identifying homes that align with their wants and needs.
• Conducted appraisals and established relationships with sellers.
• Attended inspections and provided provided feedback to owners following.
• Monthly written feedback to sellers.
• Nurtured leads through follow-ups, ultimately converting prospects into satisfied customers.
• Provided sales and customer service assistance to walk-in traffic.
• Coordinate, stage home and attend professional residential photography.
• Attended building and pest inspections.
• Maintained sales database, including notes after all calls, emails and inspections.
• Strong contract negotiation for the best outcome for the seller.
• Contract preparation.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Attended after hours functions with potential buyers to establish friendships in the community for easy transition.
• Trust account receipting.
• Liaising with agents, solicitors and banks.
• Organising and attending settlement.
• Attending to settlement letters.
• Exceeded sales targets year after year.
• In 2022 I was presented with the 'Above and Beyond' award and given a 20k bonus.
• I was also given a 10k bonus three times in the sales career with Halcyon.

• Started as dealer support, management quickly converted me into sales.
• Dealing with earthmoving and mining, Ag and transport dealers.
• Cold calling dealers to engage them in a 21 day trial of our appraisal app and website, similar to car sales but for trucks and machinery.
• Back end website and app maintenance.
• Database Maintenance.
• Working across nine platforms and four screens.
• Traveling throughout Brisbane and Sydney to meet with dealers and convert them to Clients.
• Highlight of my time with FTDN: through diligent effort, I was able to convince Brisbane Isuzu to engage in a 21 day trial. I subsequently delivered an in-person presentation of the appraisal app and website to the CEO and management. At the conclusion of the trail, they agreed to join. It is worth mentioning that many staff member (including the company CEO) had endeavoured to secure their participation for over five years, and I was the first to accomplish this feat.

I started as an assistant to a sales agent then transitioned into property management.

• Attended appraisals.
• Drifted script for brochure and internet.
• Organised weekly newspaper advertising.
• Organised and attended professional photography.
• Attended open homes and private inspections.
• Cold calling.
• Follow up calls following inspections.

Property management.

• Managed a portfolio of 200 properties.
• Open, routine, exit and entry inspections.
• Liaising with owners and maintenance workers.
• Attending to maintenance from start to finish.
• Arrears maintenance.
• Sending tenants forms or entry, arrears and notice to leave.
• Organising court document file and attending to court for failure to vacate after form 12 was issued.
• Database maintenance.

• Prepared quote for potential clients.
• Opening and closing files.
• Preparing Initial, conditional, unconditional and settlement letters to buyer, seller, agents and solicitors.
• liaising with buyer, seller, agents, solicitors and banks for conditions due, settlement and cheque directions.
• Booking settlement with the above parties.
• Working with trust accounts.
• Maintaining database.
• Prepared and drafted wills, deeds and patent applications.
• Dictated letters for court proceedings in property disputes.
• Organising court documents for solicitors and barristers.