Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic

Rebecca Rizzo

Airlie Beach,QLD

Summary

Dedicated and motivated, with noted experience in professional administrative positions. I consider myself to be a strong team player with the skill set and sound judgment to streamline operations to effectively promote organizational efficiency. Methodical and detail oriented, I like to set and maintain high personal and professional standards. After 8+ years with Explore Group on Hamilton Island, I made the decision to relocate to Airlie Beach in July. Since moving I completed a short stint in retail with the team at Botika, choosing to leave this role to obtain a Certificate III in Personal Training which has always been a personal goal of mine. Having completed this I am now in the process of seeking out new job prospects in the area. I am interested in opportunities which will allow me to use my skills and experience to effectively achieve project goals whilst also learning new skills and meeting new people.

Overview

14
14
years of professional experience

Work History

Retail Assistant

Botika
07.2023 - 10.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.

Duty Manager

Explore Group Whitsundays
03.2023 - 07.2023
  • Opened and closed location and monitored shift changes to uphold successful operations strategies.
  • Management of all vessels and staff on duty.
  • Responded to customer and staff concerns by providing friendly and knowledgeable support.
  • Crisis management, effective problem solving.
  • Documentation of business and vessel compliance in line with company policies, objectives, and communication goals.
  • Enforced rules and regulations outlined in company manual to maintain expectations and consistency.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Developed strong relationships with key clients, and business partners to foster a collaborative working environment.
  • Provided data reports to General Manager, tracking progress and reporting on issues and opportunities for business and crew progression.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Training and development for staff members
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.

Operations Coordinator

Explore Group Whitsundays
07.2019 - 07.2023
  • Oversaw day-to-day operations of 50+ crew across several vessels.
  • Developed strong relationships with guests, crew and clients, maintaining open lines of communication to promote loyalty and retention.
  • Scheduled weekly tours, vessel operations and staff rosters.
  • Over saw staff staff recruitment, leave and entitlements.
  • Adhered to Government restrictions and regulations, reviewed company permits and policies as required ensuring compliance with industry regulations.
  • Accurate records of safety documentation and certification for vessels and crew.
  • Provision of services for vessel compliance as required.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked with vendors to make purchases and reconcile invoices.
  • Managed day to day payments and sales.
  • Scheduled meetings for senior management team and made travel arrangements as required.
  • Collaborated with sales team to identify opportunities for growth and expansion.

Operations Coordinator

Mars Charters
07.2020 - 10.2020
  • Interacted with customers and crew to assist with effective provision of maritime services.
  • Supported crew and office team in undertaking a diverse range of administrative roles.
  • Managed rostering of crew and vessels.
  • Managed day to day vessel movements and scheduling of tours and on water taxi transfers.
  • Oversaw staff and vessel documentation to ensure business compliance.
  • Employed through Covid lockdown to assist with operational requirements, to shape and structure business operations; and provide training.

Retail and Reservations

Explore Group Whitsundays
04.2016 - 07.2019
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Collaborated with team members to ensure seamless guest experiences.
  • Maintained up-to-date knowledge of business and Island policies, rates, and promotions to provide accurate information to guests.
  • Developed strong relationships with clients, leading to repeat bookings and referrals.
  • Utilized reservation software proficiently.
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Prepared daily vessel documents for crew and vessels.

Host Adventure Guide

Explore Group Whitsundays
04.2016 - 07.2019
  • Planned and organized tours under direction of vessel Masters.
  • Ensured great customer service and guest experience on tours by answering questions and addressing any concerns.
  • Maintained vehicles and audio equipment to keep resources working and available for tour use.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups and crew.
  • Delivered food and beverage services on board vessels.
  • Managed stock levels on vessels to ensure adequate supply.
  • Managed and finalized tour payments taken on vessels.

Academic Coordinator

EC Language School
07.2009 - 09.2014
  • Academic camp coordinator responsible for planning of classes, assessment development, and classroom and school management.
  • Monitored and tracked students' academic progress to encourage successful learning outcomes.
  • Promoted program courses, activities and accomplishments, both internally and externally, to boost recruitment and retain diverse international student body.
  • Development of student and teacher resources.
  • Classroom teacher for clients aged 7-50+. Responsible for lesson preparation, assessment development and classroom management.
  • Live-in coordinator responsible for children aged 13-18.

Education

Certificate III Personal Training -

Australian Fitness Academy
Australia
12.2023

First Aid And CPR -

Allens Training
Australia
10.2023

PWCL -

Coastal Training Whitsundays
QLD
2021

Drive License (C) -

Department of Transport
QLD
2021

RMDL -

Whitsunday Maritime Training Centre
QLD
2018

Advanced Open Water Scuba Diving -

Explore Group Whitsundays
Whitsundays, QLD
2017

RSA -

Galaxy Training
QLD
2016

BA. Communications Honours - Media And Knowledge Sciences

University of Malta
Malta
2013

TEFL -

EC Language School
Malta
2009

Skills

  • Quick learner, can-do attitude
  • Polite, positive, and friendly demeanor Good at building and maintaining relationships with staff and clients
  • Accountable and forward thinking
  • Results driven
  • Organized with great time management skills
  • Proactive, able to problem solve and implement solutions effectively
  • High attention to detail
  • Ability to work autonomously or within a collaborative environment
  • Confident with use of technology - Advanced documentation and computer literacy skills (Microsoft Office, Deputy, Custom Linc, Windows)
  • Able to prioritize workload to meet deadlines

Interests

.





References

LAUREN SQUIRES                                     DAVID ROSE

EXPLORE GROUP AUSTRALIA                EXPLORE GROUP AUSTRALIA

Customer Experience Manager             Previously General Manager

0404 310 305                                               0423 330 151



RICHARD ANTHONY                                ROSE WILDY

MARS CHARTERS                                       BOTIKA

Owner                                                            Owner 

0407 121 616                                              0421 804 023

Timeline

Retail Assistant

Botika
07.2023 - 10.2023

Duty Manager

Explore Group Whitsundays
03.2023 - 07.2023

Operations Coordinator

Mars Charters
07.2020 - 10.2020

Operations Coordinator

Explore Group Whitsundays
07.2019 - 07.2023

Retail and Reservations

Explore Group Whitsundays
04.2016 - 07.2019

Host Adventure Guide

Explore Group Whitsundays
04.2016 - 07.2019

Academic Coordinator

EC Language School
07.2009 - 09.2014

Certificate III Personal Training -

Australian Fitness Academy

First Aid And CPR -

Allens Training

PWCL -

Coastal Training Whitsundays

Drive License (C) -

Department of Transport

RMDL -

Whitsunday Maritime Training Centre

Advanced Open Water Scuba Diving -

Explore Group Whitsundays

RSA -

Galaxy Training

BA. Communications Honours - Media And Knowledge Sciences

University of Malta

TEFL -

EC Language School

Similar Profiles

CREATE PROFILE
Rebecca Rizzo