Rebecca Robertson
Quakers Hill,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
Childcare Administration Assistant
Guardian Early Learning Centre
01.2017 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Collected, validated, and distributed information to employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Contributed to team morale-building initiatives by participating in company-sponsored events and activities throughout the year.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Centre Manager
Guardian Early Learning Centre
01.2013 - 10.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Diploma - Early Childhood Education
International Grammar School
Ultimo, NSW01.2011
High School Diploma -
Pennant Hills High School
Pennant Hills, NSW12.1999
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Personable and Approachable
- Data Confidentiality
- Document Management
- Work Planning and Prioritization
- Data Entry
- Scheduling appointments
- Telephone reception
- Verbal Communication
- Microsoft Office Suite
- Filing
- Customer and client relations
Timeline
Childcare Administration Assistant
Guardian Early Learning Centre
01.2017 - Current
Centre Manager
Guardian Early Learning Centre
01.2013 - 10.2016
Diploma - Early Childhood Education
International Grammar School
High School Diploma -
Pennant Hills High School
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