Rebecca Robertson

Work History

Rebel

East Maitland , NSW

09.2006 - Current

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered customers' questions regarding products, prices and availability.
Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
Priced out products upon request of customers.
Handled credit and debit card payment processing to complete purchasing experience.
Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Received and processed product returns.
Reset store displays for special events and seasonal merchandise changes.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Answered questions about current promotions and resolved issues according to store policies.
Processed online orders through SAP and coordinated product deliveries.

Hill Top Takeaway and Pizza

Hill Top, NSW

01.2002 - 09.2007

Grilled and deep fried various foods, including meats, potatoes and fish.
Sought out and implemented methods to improve service and team performance to boost business sustainability.
Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
Organized, sanitized and maintained equipment and utensils.

The Stamp Pad

Bowral, NSW

03.2005 - 08.2006

Resolved customer problems by investigating issues, answering questions and building rapport.
Managed inventory tracking and physical inventory counts to minimize loss.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw POS operations and cash management to reduce errors.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Scrappy Sisters

Bowral, NSW

06.2003 - 01.2005

Completed selling and cleaning tasks daily, maintaining efficiency and accuracy.
Open and closed the store.
Brought customer issues to immediate attention of my manager to promote quick and effective resolution.