Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Robinson

Perth,WA

Summary

Motivated individual who has experience in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.

Possesses Australian work rights , relevant experience , relevant qualifications , and willingness to undergo pre-employment medical check .

Overview

2
2
years of professional experience
1
1
Certification

Work History

Claims Handler

Axa Insurance
08.2022 - 03.2023
  • Reduced claims processing time for quicker client reimbursement through effective prioritization and workload management.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing thorough explanations of claim decisions.
  • Collaborated with other departments to ensure accurate information sharing, resulting in improved case handling accuracy.
  • Handle incoming and outgoing calls from customers and third parties.
  • Work closely with third parties e.g Garages, Investigators and other insurance companies
  • Maintained a high level of confidentiality while managing sensitive claimant information, ensuring compliance with privacy regulations and company policies.
  • Analyzed policy coverage details to accurately determine claim eligibility based on specific criteria provided by insurers.
  • Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
  • used a variety of computer software's to complete claims form.

Caregiver, Special Needs

Direct Payment Services
08.2022 - 03.2023
  • Enhanced the quality of life for special needs individuals by providing personalized care and attention.
  • Assisted clients in achieving their daily goals by offering physical support and emotional encouragement.
  • Increased client''s independence with consistent skill-building exercises and positive reinforcement.
  • Promoted a safe, nurturing environment by diligently monitoring clients'' health and wellbeing.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding care plans.
  • Facilitated socialization opportunities for special needs individuals, promoting inclusion within the community.
  • Provided transportation to appointments, outings, or activities as needed, ensuring the safety of special needs individuals at all times.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Worked with individuals with special needs to increase social skills and independence.

Classroom Assistant

Education Authority
09.2020 - 06.2022
  • Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
  • Assisted teachers in managing class behaviour, resulting in a more focused learning environment.
  • Supported students with special needs, ensuring their full participation in classroom activities.
  • Collaborated with teachers to develop lesson plans that catered to diverse learning styles.
  • Work one-on-one with student who have learning difficulties providing extra support and encouragement to complete tasks.
  • Complete duties to ensure children are being monitored.
  • Offer a safe place for children to express their emotions and feel a sense of calm when they are overwhelmed.
  • Aided students individually or in small groups, reinforcing material taught by the teacher.

Education

A-levels -

Lisneal College
Derry/Londonderry
06.2019

GCSES (WACE EQUIVILANT) -

Lisneal College
Derry/Londonderry
06.2019

Skills

  • Claims Investigation
  • Claims Processing
  • Ethical Conduct
  • Teamwork Abilities
  • Decision Making
  • Empathy and Compassion
  • Policy Knowledge
  • Communication

Certification

  • CPR and First Aid Training
  • White Card
  • Police Check
  • Driver License

Timeline

Claims Handler

Axa Insurance
08.2022 - 03.2023

Caregiver, Special Needs

Direct Payment Services
08.2022 - 03.2023

Classroom Assistant

Education Authority
09.2020 - 06.2022

A-levels -

Lisneal College

GCSES (WACE EQUIVILANT) -

Lisneal College
Rebecca Robinson