Rebecca Robinson
Sydney,Australia
Summary
Versatile customer service professional, with 10 years of experience handling clients, building relationships, and achieving customer satisfaction. Excellent team leader, thriving in a customer-facing, people-focused environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-time Sales Assistant
Academy Brand
Sydney
09.2023 - Current
- Worked in between the standalone store, and David Jones concession at Bondi Junction
- Provided excellent customer service in person and over the phone by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed and assisted customers with discounts, promotions, returns, exchanges and refunds.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
Full-time Sales Assistant and Stand in Manager
Oxford shop
Sydney
09.2020 - 01.2023
- Operated multiple stores independently while managing stock deliveries, merchandising and sales.
- Delivered exceptional customer service in-store, online, and via phone.
Senior Casual Sales Assistant
Platypus Shoes
Sydney And Melbourne
02.2018 - 01.2023
- Delivered exceptional customer service, fostering positive shopping experiences.
- Executed opening and end-of-day procedures to ensure operational efficiency.
- Managed in-store shoe and accessory sales, achieving consistent stretch targets and KPIs.
- Featured in the 2021 national Back to School campaign, modelling for billboards and video promotions.
- Packaged online orders accurately and efficiently to enhance customer satisfaction.
- Designed attractive product displays to boost merchandise visibility.
- Coordinated stock logistics to maintain optimal inventory levels.
Casual Sales Assistant
Helping Hand
Perth
02.2019 - 11.2019
- Hosted clients, presented product packages, and ushered clients into the ballroom.
- Executed ballot billing procedures to ensure accurate processing of transactions.
- Managed silent auction initiatives, driving engagement and participation.
- Consistently met sales commission targets through strategic sales efforts.
Education
Diploma - Musical Theatre
Western Australian Academy of Performing Arts
11.2019
Foundation Course - Musical Theatre
Victorian College of The Arts
11.2017
HSC Graduate -
Mosman High School
Sydney12.2016
Bachelor of Arts - English
Macquarie University
Sydney, NSWSkills
- Customer service
- Communication skills
- Time management
- Complex Problem-solving
- Relationship building
- Upper intermediate level Italian (B1/B2, CEFR)
- Advanced dance and singing abilities
Certification
- First aid and CPR 2024
- Responsible Service of Alcohol Certificate (NSW/VIC) 2017
- Barista Course, Sydney CBD College 2018
Languages
Italian
Professional
French
Elementary
Timeline
Part-time Sales Assistant
Academy Brand
09.2023 - Current
Full-time Sales Assistant and Stand in Manager
Oxford shop
09.2020 - 01.2023
Casual Sales Assistant
Helping Hand
02.2019 - 11.2019
Senior Casual Sales Assistant
Platypus Shoes
02.2018 - 01.2023
Diploma - Musical Theatre
Western Australian Academy of Performing Arts
Foundation Course - Musical Theatre
Victorian College of The Arts
HSC Graduate -
Mosman High School
Bachelor of Arts - English
Macquarie University
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