Rebecca Rockley
Singleton,NSW
Summary
Accomplished Customer Media and Marketing Manager at Hunter River Times, adept in digital marketing and staff management. Excelled in boosting brand awareness, generating leads through innovative marketing campaigns, and enhancing customer loyalty. Proven track record in leading cross-functional teams to achieve sales targets and improve online presence, demonstrating exceptional creative direction and social media marketing skills.
Overview
20
20
years of professional experience
Work History
Customer Media and Marketing Manager
Hunter River Times
08.2023 - Current
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
Short Order Cook
Kelz Kitchen
01.2017 - 01.2020
- Kept kitchen up to code for health and safety inspections.
- Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Proactively addressed customer concerns or complaints, working to find satisfactory solutions in a timely manner.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Handled high-pressure situations with grace, keeping up with fast-paced demand during peak hours while maintaining focus on accurate food preparation.
- Ensured optimal food quality by regularly inspecting ingredients for freshness and taste before use.
Warehouse Supervisor
Wine Selectors
02.2005 - 01.2008
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
Education
Rutherford Technology High School
1997
Skills
- Digital Marketing
- Social Media Marketing
- Staff Management
- Customer Relationship Management (CRM)
- Creative Direction
- Marketing campaign development
Timeline
Customer Media and Marketing Manager
Hunter River Times
08.2023 - Current
Short Order Cook
Kelz Kitchen
01.2017 - 01.2020
Warehouse Supervisor
Wine Selectors
02.2005 - 01.2008
Rutherford Technology High School
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