Rebecca Ross
Wee Waa,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
30
30
years of professional experience
Work History
Bar Attendant
Bowling Club
Wee Waa
09.2003 - 09.2010
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Checked ID cards and verified bar guests were of legal age.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Learned how to make wide variety of mixed drinks.
- Bussed bottles and glassware to maintain clean bar area.
- Restocked ice, condiments, and snacks.
- Delivered food to customers at bar and tables.
- Notified management of guest complaints for quick, effective resolution.
- Maintained sufficient inventory to meet business operation needs.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Processed $Amount in customer monetary transactions daily and balanced register at end of shift.
- Prepped menu items to serve guests quickly resulting in high levels of customer satisfaction and excellent feedback scores.
- Lifted, carried and placed objects weighing up to Number pounds without assistance.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Bottleshop Attendant
Imperial Hotel
Wee Waa
01.2000 - 01.2003
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Child Care Provider
Myself
Wee Waa
01.1998 - 01.1999
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Taught children to organize toys, wash hands, and share by leading by example.
- Introduced children to educational games and activities to boost learning.
Freight
Agies Rural
Wee Waa
01.1995 - 01.1998
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Packed items to meet shipping requirements.
- Sorted and organized packages to make deliveries to correct address.
Manager
Imperial Hotel & Restaraunt
Wee Waa
11.2011 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Casual Supervisor
Club Narrabri
Narrabri, NSW
07.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School
Wee Waa 09.1995
Skills
- Reconciling Cash Drawers
- Staff Management
- Managing Reception
- Food and Beverage Management
- Managing Cash Register
Timeline
Casual Supervisor
Club Narrabri
07.2023 - Current
Manager
Imperial Hotel & Restaraunt
11.2011 - 05.2023
Bar Attendant
Bowling Club
09.2003 - 09.2010
Bottleshop Attendant
Imperial Hotel
01.2000 - 01.2003
Child Care Provider
Myself
01.1998 - 01.1999
Freight
Agies Rural
01.1995 - 01.1998
High School