REBECCA ROWBOTTOM
Lutana,TAS
Summary
Practical Operations Professional experienced in shopping-centre management and retail leadership. Delivered exceptional customer experiences and operational efficiency through effective coordination of day-to-day activities, tenant support, and incident response. Focused on maintaining well-presented environments and fostering strong relationships with tenants, contractors, and stakeholders.
Overview
14
14
years of professional experience
Work History
Centre Manager
Centrepoint Shopping Centre
Hobart, TAS
01.2025 - Current
- Coordinate the day-to-day operation of a busy shopping centre, balancing customer experience, presentation, safety and operational needs.
- Planned and coordinated center activities, school-holiday events, seasonal campaigns, promotions, and tenant engagement initiatives to enhance customer experience.
- Build and maintain working relationships with tenants, contractors, service providers, management and other stakeholders.
- Coordinated maintenance and facilities matters, followed up on reported issues and liaised with technicians and service providers to ensure timely resolution.
- Oversaw cleaning and service delivery, communicated expectations, and followed up on presentation, safety, and operational concerns to maintain high standards.
- Responded to security concerns and incidents, documented events and escalated issues to relevant management, security providers or authorities.
- Prepare tenant communications, social media content, event information, signage and promotional material to support center activity and customer engagement.
- Manage competing priorities and unexpected issues while maintaining clear communication and a practical, solutions-focused approach.
Dispatch Officer
Top Centre Laundry
Goodwood, TAS
02.2021 - 02.2025
- Coordinate and track customer orders, ensuring items are accurately labeled, packed and prepared for collection or delivery.
- Support customer inquiries and resolve service concerns professionally, contributing to positive customer experiences.
- Maintain a clean and safe work environment and follow relevant workplace procedures.
- Monitored equipment condition, performed routine cleaning and checks, and reported maintenance issues to ensure operational reliability.
- Work collaboratively with colleagues to maintain workflow, accuracy and service standards.
- Trained new employees on workplace procedures and day-to-day operations, fostering a knowledgeable and efficient team.
Onsite Coordinator - Cadbury's site
Alsco
Claremont, TAS
02.2019 - 02.2021
- Coordinated daily onsite uniform services to enhance workflow efficiency.
- Addressed staff enquiries and service concerns to foster positive working relationships.
- Liaised with internal teams and suppliers to coordinate resources and support service delivery.
- Identified practical process improvements and helped manage costs through supplier discussions.
- Identified and implemented process improvements through supplier discussions to optimize resource management.
Administrator / Banking Clerk
Harvey Norman
Moonah, TAS
01.2015 - 03.2019
- Streamlined office operations through precise administration, documentation, and transaction processing.
- Reviewed customer and transaction information carefully to reduce errors and maintain reliable records.
- Executed cash balancing and ensured compliance with internal procedures and controls.
- Assisted colleagues with complex transactions and helped maintain an organized, collaborative work environment.
- Educated team on budget constraints to encourage careful spending. and optimized resource utilization.
Store Manager
Jeanswest
Hobart, TAS
07.2013 - 03.2015
- Oversaw daily store operations, ensuring high standards in customer service, team support, and store presentation.
- Trained staff in customer service and product knowledge, delivering constructive feedback to enhance performance.
- Created visual merchandising displays and store layouts to support sales and the customer experience.
- Coordinated stock, purchasing and inventory processes, including supplier communication.
- Resolved customer complaints effectively, fostering positive relationships and enhancing customer satisfaction.
Telecommunications Officer
Vodafone
Kingston, TAS
06.2012 - 03.2013
- Resolved telecommunications enquiries and technical issues, enhancing customer satisfaction.
- Collaborated with colleagues to troubleshoot service issues, ensuring reliable daily operations.
- Coordinated Vodafone network incidents with operations, field teams, and service desks.
- Monitored telecommunications systems for faults, alarms, and service interruptions.
- Logged and updated customer cases in Vodafone ticketing platforms.
Store Manager
Equip Accessories
Hobart, TAS
07.2012 - 12.2012
- Managed daily store operations, sales, customer service, staff guidance, and store presentation to enhance overall shopping experience.
- Oversaw stock and inventory processes while designing visual merchandising displays to attract customers.
- Addressed customer concerns to foster a positive shopping environment.
Education
Tasmanian Certificate of Education (TCE) -
Rosetta High School
Glenorchy, TASSkills
- Centre operations
- Center and site operations
- Facilities coordination
- Maintenance and facilities coordination
- Contractor coordination
- Event management
- Event coordination
- Customer engagement
- Team coordination and support
- Stakeholder relationships
- Relationship management
- Incident response and problem-solving
- Incident reporting
- Time management and prioritization
- Administration and record keeping
- Inventory coordination
Timeline
Centre Manager
Centrepoint Shopping Centre
01.2025 - Current
Dispatch Officer
Top Centre Laundry
02.2021 - 02.2025
Onsite Coordinator - Cadbury's site
Alsco
02.2019 - 02.2021
Administrator / Banking Clerk
Harvey Norman
01.2015 - 03.2019
Store Manager
Jeanswest
07.2013 - 03.2015
Store Manager
Equip Accessories
07.2012 - 12.2012
Telecommunications Officer
Vodafone
06.2012 - 03.2013
Tasmanian Certificate of Education (TCE) -
Rosetta High School