Rebecca Ryan
Sydney
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Administration and helping a company run smoothly in its day to day operations is a area I love to work in and excel at.
Overview
7
7
years of professional experience
Work History
DIS-Admin Level 2
Iron Mountain Records Management
10.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Received incoming mail, packages and parcels.
- Sorted Mail by recipient or departments.
- Weighed packages and letters to determine postage costs.
- Ensured timely and accurate delivery of mail.
- Maintained records of receipts, mailing dates and other required information.
- Deposited and wrote many different cheques for the company.
- Provided exceptional customer service to employees and visitors during pick-up and drop-off of mail items.
- Maintained a clean and organized mailroom, creating an efficient working environment for staff members.
- Expedited urgent deliveries using courier services or hand-delivering important documents when necessary.
Customer Service Representative & Receptionist
Bluegum Pharmaceuticals
01.2024 - 04.2024
- Provided exceptional customer service, addressing concerns and inquiries promptly to ensure satisfaction and foster long-term relationships.
- Worked alongside the customers to ensure they received the product they wanted.
- Built and maintained strong relationships with key opinion leaders to promote pharmaceutical products effectively.
- Increased product awareness by conducting informative presentations for healthcare professionals.
- Collaborated with sales team to develop effective strategies for reaching target markets and maximizing revenue growth.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Administrative Assistant
Park & Fly
03.2023 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns about their bookings effectively, and building strong relationships.
- Scheduled meetings for management.
- Trained new staff members on how to use the app Swag, for their working hours and signing contacts.
- Updated the company website daily.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist Administrator
Tromlach Limited, LTD.
01.2021 - 10.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Helped in the end of month accounts.
- Created spreadsheets and presentations for monthly meetings within the firm.
- Handled complaints from customers.
- Wrote up reports for the company.
- Data entry.
- Ordered any stationary, food or drinks needed for the staff members in the company.
Administrative Assistant to the Director
River Valley Foods.
02.2018 - 12.2021
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Responded to daily emails.
- Requested, organised and summarised documents for the company.
- Corresponded daily with clients and staff in the firm.
- Prepared and organized meetings for head office.
- Improved communication within the department through timely distribution of meeting agendas, minutes, and reports.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Created and sent all the invoices to the customers and suppliers.
- Booked and managed appointments for management with the clients.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Used Excel, Microsoft word, spreadsheets Emails and operating systems on the daily.
Education
Bachelor of Science - Pharmaceutical Science
Munster Technological Unversity
05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Microsoft Excel / Outlook
Timeline
DIS-Admin Level 2
Iron Mountain Records Management
10.2024 - 02.2025
Customer Service Representative & Receptionist
Bluegum Pharmaceuticals
01.2024 - 04.2024
Administrative Assistant
Park & Fly
03.2023 - 08.2023
Receptionist Administrator
Tromlach Limited, LTD.
01.2021 - 10.2022
Administrative Assistant to the Director
River Valley Foods.
02.2018 - 12.2021
Bachelor of Science - Pharmaceutical Science
Munster Technological Unversity
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