Rebecca Santillan
Newtown,QLD
Summary
Passionate and dependable team player with a positive attitude and a pocket full of great jokes and witty puns. Willingness to take on added responsibilities to meet team goals, thriving best in a KPI driven sales role where support from management and fellow team members is key. Working through tasks with a written list and priority schedule is always best practice for me to juggle multiple responsibilities and get it done!
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Rockwear
10.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the business.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Owner
Poodle And Peach
06.2018 - Current
- Managed day-to-day business operations.
- Establish foundational processes for business operations.
- Implement marketing strategies to increase brand awareness and attract new customers on social media and in person selling.
- Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Organise and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
Store Owner
The Handmade Collective
06.2020 - 10.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Strengthened relationships with vendors to ensure reliable, high quality product deliveries while maintaining healthy business partnerships.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
Customer Service Sales Representative
Jim's Jerky
06.2014 - 10.2018
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
Education
Certificate IV - Business Administration And Management
First Choice Learning
Online09.2020
Skills
- Customer Service & Relations
- Small Business Operations
- Relationship Building
- Staff Hiring/Training/Development
- Business Admin
- Product Branding
- KPI Management
- Teamwork and Collaboration
Timeline
Assistant Store Manager
Rockwear
10.2023 - Current
Store Owner
The Handmade Collective
06.2020 - 10.2023
Owner
Poodle And Peach
06.2018 - Current
Customer Service Sales Representative
Jim's Jerky
06.2014 - 10.2018
Certificate IV - Business Administration And Management
First Choice Learning
Similar Profiles
Sarah SossaiSarah Sossai
Retail Store Manager at RockwearRetail Store Manager at Rockwear
Shanae KirchnerShanae Kirchner
Store Manager at RockwearStore Manager at Rockwear
Claudia McDonaldClaudia McDonald
Retail Sales Assistant at RockwearRetail Sales Assistant at Rockwear