Rebecca Scalmer
Gold Coast
Summary
Care Manager with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life.
Overview
24
24
years of professional experience
Work History
Care Manager
Sapphire Living
04.2023 - Current
- Maintain Client portfolios (up to 60 Clients)
- Develop and evaluate goal based and reablement focused care plans
- Client advocacy
- Supporting Clients and their carers
- Proactive identification and management of client complaints
- Monitor and maximise budget performances
Support Advisor/Case Management
Adssi In Home Support
04.2018 - 05.2022
- On-boarding and coordination of new clients; intake, complete client assessments and referrals
- My Aged Care Portal monitoring and management
- Liaising with assessment agencies
- Annual reviews
- Direct care funding
- Communicating program information, offers, changes and events to clients
- Updating and maintaining client files
- Data entry and ad hoc admin tasks
- Reporting and follow up
Office Coordinator
Ground Effect Landscapes
11.2015 - 07.2018
- Office Administration
- Client Liaising
- Database maintenance
- Pays - MYOB
- Sales & Marketing
- Customer Service
Administration/Office Coordinator
RIAA
09.2007 - 06.2013
- Administration
- Client Liaising
- Appointment Setting
- Meeting new clients
- Database maintenance
- Training Staff
- functions
Sales Consultant
First National Real Estate
11.2005 - 06.2007
- Sales
- Marketing
- Advertising
- REINZ stats
- Reports- Administration
- Open Homes
- Managed BDA
Advisor Services Team Leader
Tower Limited Australia
07.2003 - 08.2005
- Staff training
- Call monitoring
- KPI monitoring
- Administration
- KPI’s
Team Leader (Team of 8)
Rams Home Loans
01.2000 - 07.2003
- Daily Meetings
- Administration
- KPI/Monitoring/Feedback
- Client Liaising
- Reporting
- Staff training
- Controlled/Resolved Customer complaints
Education
Interior Design Cert III -
CATC Design College
Work Cover NSW - OH&S (White Card) -
Construction Induction Training
Be Learning – Presentation Skills -
Foundation Presentation Skills
Be Learning - Communications Program -
Approach
Intermediate Word -
Thompson College
Intermediate Excel -
Thompson College
Intermediate Power Point -
Thompson College
Administration/Receptionist introductory Certificate -
Thompson College
National Certificate in Real Estate (Salesperson) -
Unitec New Zealand
Allrealestate.co.nz – 5 Day course -
Communication Skills
Paul Kernot – First national team educator & motivational speaker -
Resources & Information
Bachelor of Social Science -
Newcastle University
11.2027
No Degree - First Aid Cirtificate
Australia Wide First Aid
Gold Coast, QLD04.2023
Statement of Attainment - Case Management
TAFE NSW
Central Coast, NSW08.2021
Skills
- Face to face customer service
- Face to face sales
- Strong verbal and written skills
- Ability to handle and resolve conflict
- Team player with sound interpersonal skills
- Good problem solving skills
- Ability to take ownership of issues to completion
- Accountability and the ability to work without supervision
- A quick learner with the ability to take on new information
- Goal setter with ambitious attitude
- ADL Support
- Case Assessments
- Care Quality Assessments
- Resource Utilization
- Treatment Management
Hobbies and Interests
- Design
- Reading
- Writing
- Music
- Recreational activities
- Meeting new people
References
Available on request
Timeline
Care Manager
Sapphire Living
04.2023 - Current
Support Advisor/Case Management
Adssi In Home Support
04.2018 - 05.2022
Office Coordinator
Ground Effect Landscapes
11.2015 - 07.2018
Administration/Office Coordinator
RIAA
09.2007 - 06.2013
Sales Consultant
First National Real Estate
11.2005 - 06.2007
Advisor Services Team Leader
Tower Limited Australia
07.2003 - 08.2005
Team Leader (Team of 8)
Rams Home Loans
01.2000 - 07.2003
Interior Design Cert III -
CATC Design College
Work Cover NSW - OH&S (White Card) -
Construction Induction Training
Be Learning – Presentation Skills -
Foundation Presentation Skills
Be Learning - Communications Program -
Approach
Intermediate Word -
Thompson College
Intermediate Excel -
Thompson College
Intermediate Power Point -
Thompson College
Administration/Receptionist introductory Certificate -
Thompson College
National Certificate in Real Estate (Salesperson) -
Unitec New Zealand
Allrealestate.co.nz – 5 Day course -
Communication Skills
Paul Kernot – First national team educator & motivational speaker -
Resources & Information
Bachelor of Social Science -
Newcastle University
No Degree - First Aid Cirtificate
Australia Wide First Aid
Statement of Attainment - Case Management
TAFE NSW
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