Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Scruse

Worrigee,NSW

Summary

Working within the community is something I am very passionate about, I enjoy interacting and helping them around me. I am organized and dependable, successful at managing multiple priorities with a positive attitude. I have a willingness to take on many responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Cleaner

Diamond Refrigeration And Air Conditioning
01.2020 - Current
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals and materials properly and with caution.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Shop Assistant

House 2 Home
09.2014 - 05.2015
  • Completed daily tasks accurately and on-time to support shop needs.
  • Greeted customers entering store and offered assistance with requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Helped customers find merchandise and assisted with sizing and accessories.
  • Helped managers with daily checklists and last-minute requirements.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Addressed customer issues immediately to guarantee swift resolution.
  • Assisted with purchases by removing tags and placing purchased merchandise in bags.

Customer Service Representative

NRMA Insurance
02.2012 - 07.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Communicated professionally with colleagues.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Retail Store Manager

Bakers Delight
03.2004 - 01.2012
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Completed routine store inventories.
  • Optimized store displays and appearance via strategic merchandising.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Submitted orders for new inventory.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Generated repeat business by developing and maintaining a strong team of 10 plus employees devoted to customer service.

Education

Certificate III - Business Administration

Tafe NSW
Shellharbour
01.2006

St Joseph's Catholic School
Albion Park Rail, NSW
11.2004

Skills

  • Productivity and Time Management
  • Positive Team Player
  • Daily Facilities Cleaning
  • Surface Sanitizing
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Service and Assistance

References

• Deb Wilson - Owner of Bakers Delight Kiama - 0418 617 317

• Matt Curtis - Colleague at Diamond Refrigeration - 0416 078 524

• Karen Boothroyd - Colleague at NRMA- 42978866

Timeline

Cleaner

Diamond Refrigeration And Air Conditioning
01.2020 - Current

Shop Assistant

House 2 Home
09.2014 - 05.2015

Customer Service Representative

NRMA Insurance
02.2012 - 07.2014

Retail Store Manager

Bakers Delight
03.2004 - 01.2012

Certificate III - Business Administration

Tafe NSW

St Joseph's Catholic School

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Rebecca Scruse