Rebecca Seccombe
Lamington,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
WA Country Health Service (WACHS)
01.2024 - Current
- Evaluated incoming communications for urgency and significance.
- Coordinated meetings and functions, managing agendas, venues, catering, minute taking.
- Organises usage schedule for facility's meeting spaces.
- Coordinated travel logistics and arrangements for executives.
- Book accommodation for relief nursing staff, allied health and medical imaging staff.
- Facilitated secure access to Kalgoorlie Health Campus by overseeing the creation and management of access cards, adhering to WACHS guidelines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Oversaw the timely execution of important initiatives to meet company objectives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answer incoming calls and emails inquiries in a courteous, timely and professional manner.
Client Services Officer
One Central Health
01.2023 - 01.2024
- Allied Health receptionist with NDIS knowledge.
- Obtain external medical and other reports as required and ensuring correct consent has been obtained.
- Create invoices, collect payments and process Medicare rebates.
- Facilitate resolution of delinquent accounts.
- Answer incoming calls and emails inquiries in a courteous, timely and professional manner.
- Be responsible for client engagement, including but not limited to collection of demographic and funding information, and service agreement completion.
- Liaise with schools and health professionals in regards to services.
- Scheduling appointments for all clinics and clinicians.
- Handling/resolving customer disputes, disagreement with efficiency and tact.
- Responsible data entry - private confidential medical information, recording interactions between staff and clients for future references.
- Knowledge of the National Disability Insurance Scheme.
- Waitlist management.
- Managed filing system to ensure easy access to files.
Optical Dispenser
OPSM (Essilor-Luxottica)
11.2017 - 12.2022
- Oversaw store operations in acting managerial capacity.
- Ensured high-quality customer interactions and dispensing of optical aids.
- Conducted general reception duties while efficiently overseeing communication channels.
- Providing high quality customer services for patients and customers guaranteeing satisfaction in a timely manner.
- Addressed and defused customer conflicts diplomatically.
- Responsible data entry - private confidential medical information, recording interactions between staff and customer for future references.
- Liaising with external affiliated companies – health funds, specialists, other optometry practices.
- Stocktake and inventory control, internal and external orders.
Store Manager and various roles
Sunglass Hut (Essilor-Luxottica)
11.2012 - 11.2015
- Retail customer service with responsibilities for the overall management of the daily operations of the store.
- Performance manage staff – Hiring, supervising, and training staff.
- Financial management, merchandising, driving sales and customer service ensuring best practices and meeting quality standards to achieve key results and support company strategies.
- Business reports including banking reconciliation, store management plannings, KPIs.
- Liaising with external affiliated companies – weekly meeting plan and improve connections.
- Conducted stocktake and managed inventory control.
- Managed store inventory efficiently.
Retail Assistant
Candy Time
08.2010 - 10.2012
Assistant Store Manager and various positions
Red Rooster
10.2007 - 08.2010
Education
Northpine Christian College
01.2008
Skills
- Executive support
- Meeting support
- Schedule & calendar management
- Travel administration
- Event coordination
- Customer Service-orientated
- Allied Health and NDIS administrative support
- Strong work ethic
- Inventory management
Hobbies and Interests
Music, photography and food.
Timeline
Administrative Assistant
WA Country Health Service (WACHS)
01.2024 - Current
Client Services Officer
One Central Health
01.2023 - 01.2024
Optical Dispenser
OPSM (Essilor-Luxottica)
11.2017 - 12.2022
Store Manager and various roles
Sunglass Hut (Essilor-Luxottica)
11.2012 - 11.2015
Retail Assistant
Candy Time
08.2010 - 10.2012
Assistant Store Manager and various positions
Red Rooster
10.2007 - 08.2010
Northpine Christian College
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