Rebecca Shemain
Melbourne,Australia
Summary
"Highly motivated and seasoned customer service professional with over 10 years of experience in fast-paced service environments. Adaptable to changing needs and known for reliability. Strong communication and problem-solving abilities, with a track record of maintaining positive client relationships. Eager to contribute to a dynamic team by providing unparalleled customer support and contributing to the continued success of the organization."
Overview
10
10
years of professional experience
Work History
Flight Attendant
Qatar Airways
Doha, Qatar
02.2014 - 07.2022
- Ensure Safety and security Enforced and Maintained
- Customer Service Responsibilities i.e
- Conflict management, problem solving and maintaining efficient functioning of daily services
- Operational Tasks - Product Knowledge and Time Management
Customer Support Advisor
J.PMorgan Servicees India Pvt.Ltd
Mumbai, Maharashtra, India
06.2013 - 02.2014
- Escalation Handling
- Product Knowledge
- Payment Collection
- Record Keeping
- Feedback collection
- Policy and Procedure Compliance
- Sales Support
Flight Attendant
Inter Globe Aviation Ltd
Gurgaon, India
05.2012 - 06.2013
- Ensure Safety and security Enforced and Maintained
- Customer Service Responsibilities i.e
- Conflict management, problem solving and maintaining efficient functioning of daily services
- Operational Tasks - Product Knowledge, Time Management, meeting onboard Sales target
Education
Bachelors - Psychology
Wilson College, University of Mumbai
04.2010
Training -
Qatar Airways
Skills
- Prioritization and scheduling
- Conflict resolution expertise
- Crisis management proficiency
- Integrated marketing strategies
- Effective teamwork
- Effective listening techniques
- Resilient in dynamic environments
- Compassionate care delivery
- Hospitality service expertise
- Leadership qualities
- Multilingual skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Arabic
Limited Working
Timeline
Flight Attendant
Qatar Airways
02.2014 - 07.2022
Customer Support Advisor
J.PMorgan Servicees India Pvt.Ltd
06.2013 - 02.2014
Flight Attendant
Inter Globe Aviation Ltd
05.2012 - 06.2013
Bachelors - Psychology
Wilson College, University of Mumbai
Training -
Qatar Airways