Rebecca Smith
Northcote,VIC
Summary
I am a dedicated and versatile professional with a proven record of multitasking, a strong work ethic, and effective collaboration skills. My experience in the hospitality industry has refined my problem-solving and conflict-resolution abilities. Additionally, my strong computer and administrative skills, demonstrated through my volunteer work on the committee of the Young Scientists of Australia, complement my my work experience. Fueled by compassion and personal experience in the mental health space, I am keen to transition into the mental health field to further develop my skills and gain valuable experience.
Overview
8
8
years of professional experience
Work History
CONCIERGE
SAINT HAVEN
04.2023 - Current
- 6-star customer service, mixing non-alcoholic drinks, making coffee, attending to emails, resolving client grievances, checking clients in for numerous appointments and service providers, organizing client appointment schedules, sending and receiving emails and phone calls, general cleaning duties, training new staff, organized a weekly social
BAR ATTENDANT
THE CORNER HOTEL
03.2022 - Current
- Customer service, mixing drinks, stock taking, problem-solving, working in a fast-paced and stressful environment, handling cash and payments, box office and coat checking, training new staff, managing customer conflicts
BAR ATTENDANT
PUNK CARLA
11.2021 - 03.2022
- Customer service, mixing drinks, stock taking, problem-solving, working in a fast-paced and stressful environment, handling cash and payments, training new staff
FRONT OF HOUSE
THE BAY MORDIALLOC
11.2020 - 08.2021
- Customer service, mixing drinks, communicating with the kitchen, handling cash and payments, working in a fast-paced environment, restocking, training new staff
FRONT OF HOUSE
MONA'S BAKEHOUSE
09.2016 - 02.2020
- Development of customer service skills, taking orders, making coffee, training new staff members, handling cash and payments, opening and closing the shop
Education
Diploma of Health Science (Naturopathy) - Health Sciences
Torrens University
Melbourne, VICResponsible Service of Alcohol -
William Angliss Institute of TAFE
Melbourne, VICVictorian Certificate of Education -
Mentone Girls' Secondary College
Me2019
Skills
- Customer Service
- Conflict Resolution
- Exceptional communication
- Effective problem solving
- Strong Work Ethic
- Hospitality service expertise
Volunteer Achievements
- General Committee Member, Young Scientists of Australia (2019 - 2020) & (2022 - 2023)
- Vice President (Socials), Young Scientists of Australia (2020 - 2021)
- President, Young Scientists of Australia (2023 - 2024)
- Vice President (Socials), Young Scientists of Australia (Current)
Volunteer Experience
- STAFFIE/GROUP FACILITATOR - TCSE (THE CONOCOPHILLIPS SCIENCE EXPERIENCE) 2018, Swinburne University of Technology Hawthorn
- STAFFIE/GROUP FACILITATOR - TCSE (THE CONOCOPHILLIPS SCIENCE EXPERIENCE) 2018, Federation University Berwick
- STAFFIE/GROUP FACILITATOR - MYSCI 2019, Monash University Clayton
- STAFFIE/GROUP FACILITATOR - TCSE (THE CONOCOPHILLIPS SCIENCE EXPERIENCE) 2019, Swinburne University of Technology Hawthorn
- GUIDE - EXTRASENSORY 2019, Parliament House
- STAFFIE/GROUP FACILITATOR - MYSCI 2020, Monash University Clayton
- STAFFIE/GROUP FACILITATOR - MYSCI 2023, Monash University Clayton
- STAFFIE/GROUP FACILITATOR - YOUTH ANZAAS 2023, ANZAAS
- STAFFIE/GROUP FACILITATOR - YOUTH SPACE INNOVATION CHALLENGE 2024, Swinburne University of Technology
- PROGRAM LEADER - MYSCI 2024, Monash University Clayton
- PROGRAM LEADER - YOUTH ANZAAS 2024, ANZAAS
References
Orion Zymaris
Secretary - Young Scientists of Australia, Melbourne
Ph: 0479 042 045
Leah Rodewald
Experience Manager - Saint Haven | Private Club
Ph: 0427 419 988
Timeline
CONCIERGE
SAINT HAVEN
04.2023 - Current
BAR ATTENDANT
THE CORNER HOTEL
03.2022 - Current
BAR ATTENDANT
PUNK CARLA
11.2021 - 03.2022
FRONT OF HOUSE
THE BAY MORDIALLOC
11.2020 - 08.2021
FRONT OF HOUSE
MONA'S BAKEHOUSE
09.2016 - 02.2020
Diploma of Health Science (Naturopathy) - Health Sciences
Torrens University
Responsible Service of Alcohol -
William Angliss Institute of TAFE
Victorian Certificate of Education -
Mentone Girls' Secondary College
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