Rebecca Smith
Sydney,NSW
Summary
I am a highly motivated, resilient individual and I hold myself to high professional standards. I have a number of years in customer service/FOH roles, so I am proficient in using Microsoft Office and handling admin tasks. I can work in fast paced, adapting work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge
Work Club
Sydney, NSW
08.2024 - Current
- Warmly welcoming clients and guests to the EY office, providing a first-class experience.
- Managing inquiries and directing visitors to ensure a smooth check-in process in a high-security building.
- Communicating with clients and the wider team
- Built and maintained productive relationships with employees.
Front of House Associate
Fitness First
Sydney, NSW
03.2024 - 08.2024
- Provided excellent service and attention to customers when face-to-face, over the phone, and via email.
- Maintained the high standard of a tidy workplace to improve customer satisfaction and experience.
- Attended to walk-ins and gave tours of the gym, contributing to membership sales.
Front of House Associate
David Lloyd Clubs
Manchester, UK
02.2022 - 01.2024
- Provided a five-star service to members and guests of this premium club with a positive, helpful attitude to enhance customer experience.
- Greeted incoming visitors professionally whilst also providing friendly, knowledgeable assistance.
- Addressing and resolving complaints and issues in a timely manner. I managed queries and redirected calls to appropriate team members.
Catering and Bar Staff
Worsley Golf Club
Manchester, UK
05.2017 - 05.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Early Years And Childhood Studies
Manachester University
07-2022
Skills
- Excellent Multitasking
- Interpersonal communications
- Strong interpersonal skills
- Strong Work Ethic
- Outstanding customer service
- Microsoft Office competent
Certification
- First Aid and CPR
References
References available upon request.
Timeline
Concierge
Work Club
08.2024 - Current
Front of House Associate
Fitness First
03.2024 - 08.2024
Front of House Associate
David Lloyd Clubs
02.2022 - 01.2024
Catering and Bar Staff
Worsley Golf Club
05.2017 - 05.2023
Bachelor of Science - Early Years And Childhood Studies
Manachester University
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