Rebecca Smith
Chambers Flat,QLD
Summary
A seasoned Business Owner at All Aussie Roof Restorations Pty Ltd, I excel in customer relations and strategic decision-making, significantly enhancing client satisfaction and company profitability. Leveraging strong communication and project management skills, I've successfully built a robust network, streamlined processes, and fostered a culture of excellence and safety.
Overview
20
20
years of professional experience
Work History
Business Owner
All Aussie Roof Restorations Pty Ltd
08.2013 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Trade Specialist
Bunnings Warehouse
01.2005 - 01.2011
- Built a strong network of industry contacts and partnerships, fostering collaboration and exchange of best practices.
- Enhanced client satisfaction by providing expert guidance on products and materials.
- Prepared accurate documentation for customer orders, special orders, ensuring timely delivery of goods.
- Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
- Ordering of materials such as sub floors, door furniture, internal and external fix outs.
Education
Chinchilla State High School
Chinchilla, QLDSkills
- Customer service
- Attention to detail
- Driven and determined
- Work Planning and Prioritization
- Project management
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Bookkeeping
- Verbal and written communication
- Decision-making
- Customer service management
- Scheduling
- Records organization and management
- Administrative management
- Organizational structuring
- Direct sales
- Process improvements
- Regulatory compliance
Date Of Birth
23 August 1980
Timeline
Business Owner
All Aussie Roof Restorations Pty Ltd
08.2013 - Current
Trade Specialist
Bunnings Warehouse
01.2005 - 01.2011
Chinchilla State High School
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