REBECCA SOLOMON

Cleaning of businesses such as 4 Medical surgeries, MECCA Makeup, Mclntyre Marine Products, and customers personal home residences

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
• Emptied trashcans and transported waste to collection areas.
• Inspected building for potential safety hazards, reporting identified concerns to supervisor.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

In this role, I ran the shop independently from open to closed 6 days a week

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Stocked merchandise, clearly labeling items, and arranging according to size or colour.
• Used in-store system to locate inventory and place special orders for customers.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Monitored customers for signs of security concerns and escalated issues to management.

• Full-time position of assistant department manager overseeing floor staff.
• Temporary position of overseeing and managing nightfill team
• Front end sales including Eftpos use.
• Cleaning of shop floor including back of house.
• Stock take, Stock filling and continued special event relays which included back to school, Christmas and Easter.
• Keeping calm and defusing situations using conflict resolution.
• Customer involvement which involved presenting as front door customer greeter and role play on special occasions, this consisted of myself playing roles such as Mrs. Cluas for customers photos at Christmas, dressing as the Easter bunny and other characters.
• Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
• Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Used an internal booking system and booked tours for guest.
• Liaised with reservations staff and provided detailed handovers.
• Cleaning and making rooms up including bed making when cleaners were not available.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Obtained client information by answering telephone calls.
• Established strong customer relationships, building recommendations and loyalty.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Advised customers about new products and assisted customers in determining best product for needs.
• Used softwear to prepare sales reports containing customer information related to products and services purchased.
• Reviewed and executed confidential documents, contracts and disclosures.