Rebecca Matielo
Rockdale,NSW
Summary
As a leader in traffic control, I have shown ability to handle high-pressure situations and ensure the safety of others on the road. My experience at McDonald's has honed my customer service skills, where I have interacted with a wide range of people and provided exceptional service with a smile. I am currently employed at Complete Credit Solutions, where I have built new skills on handling calls and assisting customers with their financial needs. With my leadership experience, customer service expertise, and strong communication skills, I believe I am well-equipped to excel in roles that require adaptability, problem-solving, and a customer-centric approach. My diverse background demonstrates my ability to handle different responsibilities and thrive in dynamic environments. I am a hardworking and passionate employee with strong organisational skills. I am eager to keep learning and developing new relationships and meet team goals with a positive attitude.
Overview
7
7
years of professional experience
Work History
Customer Relationship Specialist
Complete Credit Solutions
01.2024 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Identified trends in customer feedback, working closely with management to develop targeted improvement initiatives.
- Maintained detailed records of customer interactions, allowing for targeted follow-ups and improved support services.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Utilised advanced skip tracing techniques, locating hard-to-find debtors for efficient collection efforts.
- Consistently met or exceeded monthly recovery targets through diligent case management and persistent followup.
Real Estate Sales Associate
Stone Real Estate
09.2023 - 01.2024
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property's value.
BUSINESS BANKING CONTACT CENTRE ASSOCIATE
Commonwealth Bank
02.2023 - 09.2023
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge on industry trends and regulations, sharing insights with colleagues for informed decision making.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
TRAFFIC CONTROL SUPERVISOR
Master Traffic Management
12.2021 - 02.2023
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Identified most efficient methods to improve traffic flow by analysing traffic data.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Maintained traffic control plans for proper management of traffic during construction and events.
CREW LEADER
McDonald's Restaurant
10.2017 - 02.2022
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
WAITRESS
Avocado Fruit Lounge
07.2021 - 11.2021
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Socio-Legal Studies -
Australian College of Applied Professions
Sydney, NSW07.2027
High-school graduate -
Georges River College Oatley Senior Campus
Oatley, NSW12.2021
Skills
- Complex Problem-Solving
- Customer Loyalty
- Banking and Finance
- Adaptability
- Teamwork
- Leadership
- Team player attitude
- Multitasking
- Documentation And Reporting
- Patience and Tact
- Social Media Marketing
- Negotiation
References
Upon Request
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Relationship Specialist
Complete Credit Solutions
01.2024 - Current
Real Estate Sales Associate
Stone Real Estate
09.2023 - 01.2024
BUSINESS BANKING CONTACT CENTRE ASSOCIATE
Commonwealth Bank
02.2023 - 09.2023
TRAFFIC CONTROL SUPERVISOR
Master Traffic Management
12.2021 - 02.2023
WAITRESS
Avocado Fruit Lounge
07.2021 - 11.2021
CREW LEADER
McDonald's Restaurant
10.2017 - 02.2022
Bachelor of Socio-Legal Studies -
Australian College of Applied Professions
High-school graduate -
Georges River College Oatley Senior Campus
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