Rebecca Matielo
Rockdale,NSW
Summary
As a leader in traffic control, I have shown ability to handle high-pressure situations and ensure the safety of others on the road. My experience at McDonald's has honed my customer service skills, where I have interacted with a wide range of people and provided exceptional service with a smile. I am currently employed at Complete Credit Solutions, where I have built new skills on handling calls and assisting customers with their financial needs. With my leadership experience, customer service expertise, and strong communication skills, I believe I am well-equipped to excel in roles that require adaptability, problem-solving, and a customer-centric approach. My diverse background demonstrates my ability to handle different responsibilities and thrive in dynamic environments. I am a hardworking and passionate employee with strong organisational skills. I am eager to keep learning and developing new relationships and meet team goals with a positive attitude.
Overview
7
7
years of professional experience
Work History
Customer Relationship Specialist
Complete Credit Solutions
2024.01 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Identified trends in customer feedback, working closely with management to develop targeted improvement initiatives.
- Maintained detailed records of customer interactions, allowing for targeted follow-ups and improved support services.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Utilised advanced skip tracing techniques, locating hard-to-find debtors for efficient collection efforts.
- Consistently met or exceeded monthly recovery targets through diligent case management and persistent followup.
Real Estate Sales Associate
Stone Real Estate
2023.09 - 2024.01
- Developed strong relationships with clients by providing exceptional customer service and timely communication.
- Conducted open houses to showcase properties, generating interest and attracting potential buyers.
- Streamlined the closing process by coordinating inspections, appraisals, title work, and other necessary documentation in a timely manner.
- Communicated with clients to understand property needs and preferences.
- Maintained an up-to-date knowledge of local market trends, allowing for accurate pricing recommendations for clients.
- Prepared comprehensive comparative market analyses for clients, helping them make informed decisions about their property's value.
BUSINESS BANKING CONTACT CENTRE ASSOCIATE
Commonwealth Bank
2023.02 - 2023.09
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Coordinated with various departments to ensure seamless delivery of banking services across all channels.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge on industry trends and regulations, sharing insights with colleagues for informed decision making.
- Responded to customer inquiries to provide information on bank accounts, policies, products and services.
TRAFFIC CONTROL SUPERVISOR
Master Traffic Management
2021.12 - 2023.02
- Set up cones, signs and barrel barricades and flagged traffic to encourage safety of customers, employees and traveling public.
- Identified most efficient methods to improve traffic flow by analysing traffic data.
- Created traffic control plans for difficult areas to support public and crew member safety.
- Inspected traffic control devices to verify functionality, placement and safety compliance.
- Read and interpreted plans, instructions and specifications to determine work activities and checked inventory and inspected equipment needed for job.
- Maintained traffic control plans for proper management of traffic during construction and events.
CREW LEADER
McDonald's Restaurant
2017.10 - 2022.02
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
WAITRESS
Avocado Fruit Lounge
2021.07 - 2021.11
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Socio-Legal Studies -
Australian College of Applied Professions
Sydney, NSW07.2027
High-school graduate -
Georges River College Oatley Senior Campus
Oatley, NSW12.2021
Skills
- Complex Problem-Solving
- Customer Loyalty
- Banking and Finance
- Adaptability
- Teamwork
- Leadership
- Team player attitude
- Multitasking
- Documentation And Reporting
- Patience and Tact
- Social Media Marketing
- Negotiation
References
Upon Request
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Relationship Specialist
Complete Credit Solutions
2024.01 - Current
Real Estate Sales Associate
Stone Real Estate
2023.09 - 2024.01
BUSINESS BANKING CONTACT CENTRE ASSOCIATE
Commonwealth Bank
2023.02 - 2023.09
TRAFFIC CONTROL SUPERVISOR
Master Traffic Management
2021.12 - 2023.02
WAITRESS
Avocado Fruit Lounge
2021.07 - 2021.11
CREW LEADER
McDonald's Restaurant
2017.10 - 2022.02
Bachelor of Socio-Legal Studies -
Australian College of Applied Professions
High-school graduate -
Georges River College Oatley Senior Campus
Similar Profiles
Lana OsmanLana Osman
Team Performance Manager at Complete Credit SolutionsTeam Performance Manager at Complete Credit Solutions
ANNABELLE JUDGE-BROWNANNABELLE JUDGE-BROWN
Customer Relationship Specialist at Complete Credit Solutions Pty LimitedCustomer Relationship Specialist at Complete Credit Solutions Pty Limited
Tanisha GoyalTanisha Goyal
Childcare Educator at Complete Staff SolutionsChildcare Educator at Complete Staff Solutions