Rebecca Spiteri
Armstrong Creek
Summary
As a dedicated and adaptable customer service professional, I excel in diverse retail, back office, and customer service environments. My exceptional communication skills enable me to effectively engage with clients, promote company sales, and consistently achieve key performance indicators (KPIs). I am dedicated to building long-term relationships with clientele, and my enthusiastic approach to responsibilities, coupled with my enjoyment of challenges, ensures I deliver outstanding service and results.
Overview
25
25
years of professional experience
Work History
Employer Engagement Partner
MatchWorks
04.2021 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
Customer Care Professional & Stock Controller
Steve Gowty Phamacy
12.2011 - 04.2021
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding account services, statements, and balances.
- Handled escalated calls with professionalism and diplomacy, working towards resolutions that satisfied both customers and the company's interests.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Managed high-stress situations calmly and effectively, diffusing tense interactions between customers and staff members when needed.
Store Manager
Bevilles Jewelers- DFO
01.2007 - 12.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
NATIONAL MAKE UP ARTIST
NAPOLEON / ESTEE LAUDER
01.2000 - 01.2007
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Increased customer loyalty through exceptional service and tailored makeup applications.
Skills
- Customer Relationship Building
- Marketing
- Administrative Management
- Company processes and procedures
- Marketing knowledge
- Active Listening
- Collaboration and Teamwork
- Creative and Critical Thinking
- Interpersonal Communication
- Excellent Communication
- Building Trust and Relationships
References
- Belinda Rantino MatchWorks
Post Placement Support Officer, 0413 487 485
- Hayley Turnbull Steve Gowty Pharmacy
Store Manager, 0414 674 612
Timeline
Employer Engagement Partner
MatchWorks
04.2021 - Current
Customer Care Professional & Stock Controller
Steve Gowty Phamacy
12.2011 - 04.2021
Store Manager
Bevilles Jewelers- DFO
01.2007 - 12.2011
NATIONAL MAKE UP ARTIST
NAPOLEON / ESTEE LAUDER
01.2000 - 01.2007
Similar Profiles
Chad TalbotChad Talbot
Site Manager at MatchWorksSite Manager at MatchWorks
Shanara MihaereShanara Mihaere
Disability Employment Consultant at MatchWorksDisability Employment Consultant at MatchWorks
JANICE LEEJANICE LEE
Disability Employment Consultant at MatchworksDisability Employment Consultant at Matchworks
Rachel MalzacRachel Malzac
Post Placement Officer at MatchworksPost Placement Officer at Matchworks
Jemima SullivanJemima Sullivan
Personal Care Assistant at Calvary Health LimitedPersonal Care Assistant at Calvary Health Limited