Rebecca Stapleton
Summary
A highly focused and dependable employee that provides excellent office management and administrative support. Possessing a strong sense of communication and interpersonal skills with a demonstrated ability to manage priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills, a team player with a thirst for developing skills and knowledge.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accommodation Coordinator
Australian Catholic University
01.2018 - Current
- Manage daily operational and student well-being
- Maintain agreed KPI occupancy targets, including enquiries, sale conversion, and rental agreements
- Manage and upkeep data input, and and report creation
- Create and manage yearly budgets, processing of invoices and purchase orders
- Co-ordinate the student Residential Life program alongside the Residential Advisors
- Solving day to day practical issues
- After hours call out duties to support live in students
- Recruitment, training and management of Residential Advisors, and Accommodation Officer
- Maintain student well-being and provide support
- Marketing and promotional materials and collation
- Facilities management in for the property, liason with the Properties and Facilities Directorate.
- Compliance documentation for the National Rental Affordability Scheme
Customer Service Manager
UniLodge @ UNSW, Cnr Anzac Parade
06.2010 - 01.2018
- Delivering and ensuring that all staff meet high customer service standards
- Orientation and arrival induction sessions for new students
- Recruitment, training, supervising and monitoring of reception staff as well as overnight staff
- Providing feedback and encouragement to staff
- Providing support and information to UNSW Global and UNSW SDI for under 18 students
- Supervising the care and welfare of under 18 international students
- Maintaining a high level communication with local and international booking agencies
- Supervise and actively engage in the ‘Community Spirit' student program
- Daily operations and administration
- Staff rostering
- Facilities and Contractor supervision and liaison
- Implementation of new policies, procedures and strategies
- Accounting and arrears management
- Payroll authorisation
- Providing financial, occupancy, statistical and other various reports to both General Manager and the head office team
Night Guest Service Manager
Holiday Inn Express Stoke on Trent, Stanley Matthews
04.2009 - 05.2010
- Balancing of daily transactions
- Ensure staff are meeting the high customer service standards
- Supervising, motivating and monitoring reception staff
- Greet and register guest and visitors
- Manage Internet booking system
- End of day banking
- Staff management and training
- Ordering of bar and stock items
- Bar supervising
- Month end reports and stock-take charts
- Arrivals and Departures of guests
- Incoming reservations
- Knowledge of fire safety and first aid
- Local area knowledge
Assistant Manager
Woodduck Harbour City Hotel
10.2007 - 10.2008
- Answering Telephone enquiries
- Check in and out of guests
- Email correspondence
- Group reservations
- Daily banking
- Tourist information
- Training of new employees
- Daily cleaning duties
Service Cashier
Woolworth's Supermarket
10.2008 - 02.2009
- Scanning of grocery items
- Both cash and credit card transactions
- Customer enquiries
- Cleaning
Guest Service Supervisor
Rendezvous Stafford Hotel
09.2004 - 09.2007
- Incoming telephone enquiries
- Training and managing reception staff
- Provide central administrative support to the team
- Observe and monitor reception staff performance
- Assign duties to staff and schedule shifts
- Inspect premises to ensure meet companies high standards
- Manage Internet booking system
- Assisted with all hands on duties
- Front of house and back of house duties
- Greeting and registration of new and return guests
- Email correspondence
- Entry of reservations from both Inbound and Wholesale agents
- Correction of daily invoicing
- Processing charges and payments of guest accounts
- Reservation inventory
- End of shift balancing
- Basic cleaning
- Tourist Information
Front Office
Comfort Inn and Suite Emmanuel, The Esplanade Lakes
11.2003 - 08.2004
- Reservations/Telephone bookings
- Welcoming of guests
- Balancing of shift work
- Data entry
- Kitchen hand
- Waitress
- Reservation inventory
- Tourist information
Education
High School Certificate -
Viewbank College
2002
Skills
- TechOne accounting system
- StarRez
- Secure Pay
- Intermediate computer skills / Microsoft Program skills
- Excellent communication and organisational skills
- Account reconciliation, invoicing, purchase orders
- Internal and external customer focused
- Highly self-motivated
- Strong work commitment
- Task focused
- High level attention to detail
- Eager to develop skills
Additional Information
- Awards and Achievements: , Employee of the quarter 2009 Holiday Inn Express The Best of Employee Year 2005 Rendezvous Stafford Hotel
Certification
- Mental Health First Aid Certification
- Working with Children Certificate
Timeline
Accommodation Coordinator
Australian Catholic University
01.2018 - Current
Customer Service Manager
UniLodge @ UNSW, Cnr Anzac Parade
06.2010 - 01.2018
Night Guest Service Manager
Holiday Inn Express Stoke on Trent, Stanley Matthews
04.2009 - 05.2010
Service Cashier
Woolworth's Supermarket
10.2008 - 02.2009
Assistant Manager
Woodduck Harbour City Hotel
10.2007 - 10.2008
Guest Service Supervisor
Rendezvous Stafford Hotel
09.2004 - 09.2007
Front Office
Comfort Inn and Suite Emmanuel, The Esplanade Lakes
11.2003 - 08.2004
High School Certificate -
Viewbank College
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