Rebecca Steele

• Handle all the strata insurance within Alliance Strata Group including renewals, claims and queries
• Liaise between the insurance brokers and clients
• Send out renewal reports to the owners once received from the insurance brokers
• Manage insurance claims by liaising between the clients and the brokers ensuring that the claims are progressing and the client is kept up to date with the process.
• Sending any enquiries that the clients may have about the insurance policy through to the broker to answer and getting back to the clients in a timely manner.
• One of the first points of contact for clients and tradespeople.
• Handling incoming phone calls, answering general queries, directing people to the relevant person when necessary or taking messages.
• Responding to emails and phone calls in a timely manner.
• Making sure policy invoices and excess invoices are processed and paid before the due date.
• Entering and updating data into our program once policies are renewed or claims have been finalised.
• Arranging workers compensation for a number of the strata plans we manage
• Arranging repairs and maintenance when required, coordinating between the tradesperson, owners and agents.
• Assistant Strata Managers in certain tasks.
• Assist Strata Manager with risk requirements that the Insurers have requested for certain Strata Plans e.g. arranging updated asbestos reports and fire safety requirements.

• First point of contact for both tenants and owners either on the phone or in person.
• Handling incoming phone calls, directing them when necessary or taking messages.
• Answering general queries in person, by telephone or via email.
• Sorting through the general email account, answering any enquiries where possible or distributing them to the relevant staff member.
• Processing rental applications.
• Schedule appointments for rental inspections and showing potential tenants through available rentals.
• Preparation of leases.
• Handling lease signings this new or current tenants.
• Respond to repairs and maintenance requests and coordinate between the tradesperson, owners and tenants
• Carry out in-going, out-going and routine inspections
• Assist property managers

• Financing and staffing
• Administration and payroll
• Recruiting of responsible employees
• Managing company through cycles of economic change
• Manage the outsourcing aspect of the business with efficiency and single-handily
• Managing great inter-personal relationships with clients
• Ensuring high levels of customer satisfaction through excellent sales service
• Maintaining a fully stocked store
• Ascertain customers needs and wants
• Recommend and display items that match customers needs
• Welcome and greet customers
• Manage point-of-sale processes
• Keep up to date with product information
• Accurately describe product features and benefits
• Follow all company’s policies and procedures