Rebecca Stephens
Melbourne
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Advisor 2
National Australia Bank
05.2022 - Current
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
- Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.
- Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.
Shift Manager
McDonalds
08.2016 - 05.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Skills
- Complaint handling
- Teamwork
- Customer service
- Problem-solving
- Reliability
- Active learning
- Complaint resolution
Accomplishments
n/a
Certification
n/a
Timeline
Customer Advisor 2
National Australia Bank
05.2022 - Current
Shift Manager
McDonalds
08.2016 - 05.2022
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