Rebecca Sullivan

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• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Drove safely in various weather and road conditions to avoid accidents.
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Provided exceptional customer service, addressing concerns and resolving issues promptly.

• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.

• Perform duties as Level 1 and Level 2 on all shifts.
• Worked to create effective temporary traffic control schemes using TGS.
• Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
• Maintained high levels of vigilance to quickly address and remove unexpected road hazards.
• Communicated with team members using hand signals and radios.
• Trained new traffic controllers to properly use traffic control devices and apply best practices.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked flexible hours across night, weekend, and holiday shifts.
• Develop and maintain courteous and professional relationships with clients

• Advised visitors on responsible wildlife viewing practices, fostering a culture of respect for natural habitats and species protection.
• Delivered informative and entertaining wildlife presentations to diverse audiences, fostering an appreciation for local ecosystems and conservation efforts.
• Created visually appealing promotional materials to advertise upcoming wildlife education events.
• Collaborated with park staff to develop engaging interpretive displays for visitor centers, resulting in increased visitor satisfaction.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to [Number] people on scheduled tours.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Established positive relationships with tour members through fun and engaging conversation.
• Collaborated with other tour guides to provide comprehensive and enjoyable experience.
• Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
• Demonstrated superior professionalism while interacting with customers and vendors.
• Informed tour members of safety risks associated with attractions, confirming customer security.
• Enhanced wildlife education programs by incorporating hands-on activities and interactive presentations.
• Learnt and adapted quickly to software and systems in use by Front of House

• Maintained aquatic habitat cleanliness in preparation for visitors.
• Evaluated current husbandry practices regularly, recommending updates or adjustments based on industry advancements.
• Improved exhibit aesthetics with meticulous algae control methods, ensuring clear viewing windows for visitors to enjoy underwater scenes fully.
• Maintained and operated aquarium life support systems.
• Assisted with exhibit preparation, exhibit changes, improvements and modifications.
• Responded to emergencies with colleagues and animals and implementing preventive measures for future incidents.
• Trained new team members on standard operating procedures, safety protocols,animal handling techniques, general and specialist diving techniques.
• Maintained optimal water quality by conducting regular testing and adjusting treatment protocols as needed.
• Assisted with daily animal diet preparations and water quality testing.
• Streamlined daily operations with efficient scheduling of feeding times, tank cleanings, and routine maintenance tasks.
• Trained animals in behavioural compliance or other special routines or commands.
• Monitored animals for behavioural problems and signs of health issues.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Developed and implemented enrichment plans to keep animals healthy and stimulated.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
• Assisted with development of animal behavior modification plans.
• Participated in community outreach events promoting ocean conservation awareness and the importance of preserving marine habitats.
• Collaborated with team members to develop enrichment activities for improved animal welfare and mental stimulation.
• Enhanced aquatic exhibits by designing and implementing creative habitat arrangements.
• Assisted in the acquisition of new specimens by coordinating transportation logistics and preparing quarantine facilities upon arrival.
• Boosted visitor engagement with interactive presentations on marine life and conservation efforts.
• Educated the public about marine ecosystems through engaging guided tours and informative Q&A sessions.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Pay meticulous attention to data entry for animals on all aspects of their care to enable us to find patterns in behaviour through seasons, health, age

• Observed experienced professionals in action, gaining valuable insights into best practices within the field.
• Prepared worksite by setting up required tools and supplies.
• Enhanced practical skills by assisting experienced professionals in various tasks.
• Perform preventative maintenance, breakdown repairs and re-builds
• Built strong relationships with team members and supervisors, fostering a positive work environment.
• Completed assigned tasks efficiently and accurately, contributing to overall project success.
• Adhered to company policies, procedures, and safety guidelines during daily work activities.
• Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
• Learned wide range of simple and complex techniques from on-the-job training.
• Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
• Worked under guidance of experienced professionals to learn trade best practices and techniques.
• Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
• Facilitated smoother project workflows by maintaining clean and organized work environment.
• Gained proficiency in various hand and power tools to ensure tasks were completed efficiently and safely.
• Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
• Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Received constructive feedback from mentors, leading to improved performance and increased knowledge.

• Serve as an Engineer/ Deckhand/ Instructor onboard client vessels serving the Eastern Seaboard and various locations of Papua New Guinea.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Provided support in emergency situations involving technical failures or critical system breakdowns.
• Maintained a safe working environment for all personnel through strict adherence to safety protocols and procedures during daily operations of engineering equipment on board the vessel.
• Conducted periodic rounds and inspections of machinery spaces.
• Conducted thorough pre-departure checks, ensuring all systems were functioning optimally before setting sail.
• Managed inventory control for spare parts and tools, reducing delays during routine maintenance procedures.
• Assisted deck officers with communications and safety procedures.
• Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
• Moved liquid cargo between tanks with use of special hoses and pumps.
• Collaborated with supervisor to keep detailed inventory records and replenish [Type] supplies.
• Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
• Assisted with launching and retrieving tenders and other watercrafts.
• Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
• Updated logs for onboard equipment and machinery following correct documentation procedures.
• Assisted with maintenance of fuel systems and associated components.
• Directed crew members cleaning, maintaining and painting or varnishing various ship areas.
• Operated and monitored propulsion and steering systems.
• Maintained ship generators and engines in top condition with regular preventive and predictive work.
• Supported senior officers in updating and maintaining accurate ship logs and records.
• Facilitated effective communication between deck crew and bridge, ensuring smooth operations.
• Assisted in navigation and steering under supervision of senior deck officers, contributing to successful voyages.
• Played key role in emergency drills, preparing crew for potential onboard emergencies.
• Assisted in management of onboard inventory, ensuring adequate supplies and equipment were available.
• Conducted daily maintenance and cleaning of deck surfaces and equipment, ensuring safe and orderly environment.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Participated in ongoing professional development opportunities to stay current within the field of dive instruction.
• Enhanced diver safety by conducting thorough pre-dive briefings and equipment checks.
• Organized activities to promote learning and increase student enjoyment.
• Provided feedback, guidance and support to students on participation and performance.
• Met needs of different students by adapting teaching materials and methods.
• Demonstrated strong leadership skills by effectively managing groups of divers with varying skill levels, adapting instruction methods as needed to accommodate individual needs.
• Contributed to a positive workplace culture by supporting team members and fostering open communication among staff members.
• Incorporated environmental stewardship into lessons by educating students about marine conservation issues and responsible diving practices.
• Ensured diver safety through meticulous equipment checks, thorough briefings, and diligent supervision.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.
• Participated in emergency drills, improving overall preparedness for potential hazardous situations.
• Contributed to efficient operations by maintaining a clean and organized deck environment.
• Operated and maintained deck machinery, including winches and cranes.
• Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
• Assisted with launching and retrieving tenders and other watercrafts.
• Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
• Assumed responsibility for checking life-saving appliances routinely; ensured all gear was up-to-date and functioning properly.
• Implemented effective communication with team members, ensuring smooth coordination during critical operations.
• Moored vessels to wharfs with proper use of correct lines.

• Led successful group dives while managing diverse skill levels and personalities within the group effectively.
• Developed lasting relationships with clients, resulting in repeat business and positive word-of-mouth referrals for the dive center.
• Supported management with daily operational tasks including scheduling dive trips, organizing transportation logistics, and processing payments from clients promptly upon completion of services rendered.
• Promoted environmental awareness among clients through educational presentations on marine conservation and responsible diving practices.
• Raised awareness about the importance of ocean conservation initiatives through engaging presentations and hands-on activities during dive excursions.
• Increased overall safety record by maintaining a strong focus on risk mitigation strategies and implementing emergency action plans when necessary.
• Contributed to a positive workplace culture by consistently demonstrating professionalism, teamwork, and a passion for diving.
• Increased customer satisfaction by providing personalized dive and snorkel plans tailored to individual skill levels and interests.
• Provided comprehensive pre-dive briefings that prepared students for potential challenges they might encounter during dives.
• Ensured diver safety through meticulous equipment checks, thorough briefings, and diligent supervision.
• Created immersive underwater experiences by selecting optimal dive sites based on student skill level and local conditions.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.

• Met needs of different students by adapting teaching materials and methods.
• Enhanced diver safety by conducting thorough pre-dive briefings and equipment checks.
• Participated in ongoing professional development opportunities to stay current within the field of dive instruction.
• Helped students meet course goals by establishing clear objectives for lessons, units and projects.
• Worked with fellow teachers to devise and implement support plans to help students excel.
• Ensured compliance with regulatory requirements by staying current on certification standards and implementing necessary updates in course materials.
• Collaborated with fellow instructors to deliver consistent training methods across all courses.
• Increased customer satisfaction by providing personalized dive instruction and training.
• Promoted environmental stewardship among students by teaching responsible diving practices and emphasizing marine conservation efforts during dives.
• Achieved high pass rates for students through comprehensive course delivery and clear communication.
• Maintained an exemplary safety record throughout my career as a Dive Instructor through diligent attention to detail and adherence to established protocols.
• Maintained up-to-date knowledge of industry trends, incorporating new techniques into instructional practices when appropriate.
• Demonstrated strong leadership skills by effectively managing groups of divers with varying skill levels, adapting instruction methods as needed to accommodate individual needs.
• Contributed to a positive workplace culture by supporting team members and fostering open communication among staff members.
• Streamlined administrative tasks, such as maintaining accurate student records and processing certifications efficiently.
• Boosted overall dive center revenue by actively promoting additional services like gear rentals or specialty courses during interactions with clients.
• Maintained up-to-date knowledge of industry trends and advancements in scuba instruction techniques.
• Certified numerous divers across various skill levels, contributing to the overall growth of the dive center''s client base.
• Provided comprehensive pre-dive briefings that prepared students for potential challenges they might encounter during dives.
• Incorporated environmental stewardship into lessons by educating students about marine conservation issues and responsible diving practices.
• Increased course completion rates by tailoring teaching methods to individual learning styles.
• Ensured diver safety through meticulous equipment checks, thorough briefings, and diligent supervision.
• Skilled at working independently and collaboratively in a team environment.
• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.

Checked tour vehicles for cleanliness, safety and functionality at pre-start and cleaned vehicles at end of tour.

• Built personal relationships with guests to promote positive experiences.
• Utilized effective communication and problem-solving skills to quickly resolve customer issues.
• Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.
• Delivered effective safety debriefings to guests to promote safe environment.
• Developed positive relationships with clients by creating an inclusive, engaging environment during guided tours.
• Ensured safety of participants by conducting thorough equipment inspections, risk assessments, and providing clear instructions for all activities.
• Contributed to long-term sustainability efforts by adhering to Leave No Trace principles and educating clients about responsible outdoor practices during guided adventures.
• Maintained strong knowledge of regional attractions and natural features, offering insightful information to clients throughout guided tours.
• Collaborated with other tour guides to provide comprehensive and enjoyable experience.
• Guided groups of up to 10 people on scheduled tours.
• Developed personal knowledge of Carnarvon Gorge National Park to enhance quality programming on adventure education trips.

• Walking Guide, Driving Guide, Kids Club, Corporate Activities
• Built personal relationships with guests to promote positive experiences.
• Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
• Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
• Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
• Established positive relationships with tour members through fun and engaging conversation.
• Organized team building activities that fostered camaraderie and strengthened interpersonal bonds among colleagues.
• Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
• Checked tour vehicles for cleanliness, safety and functionality at pre-start and cleaned vehicles at end of tour.
• Provided information on various sites throughout area, relaying little-known stories to provide interest.
• Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Maintained aquatic habitat cleanliness in preparation for visitors.
• Maintained and operated aquarium life support systems.
• Improved exhibit aesthetics with meticulous algae control methods, ensuring clear viewing windows for visitors to enjoy underwater scenes fully.
• Assisted with exhibit preparation, exhibit changes, improvements and modifications.
• Trained new team members on standard operating procedures, safety protocols, and animal handling techniques for a smooth onboarding process.
• Assisted with daily animal diet preparations and water quality testing.
• Streamlined daily operations with efficient scheduling of feeding times, tank cleanings, and routine maintenance tasks.
• Monitored animals for behavioral problems and signs of health issues.
• Educated visitors and staff on proper animal care and handling.
• Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
• Prepared and administered medications and treatments as prescribed by veterinarian.
• Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
• Collaborated with team members to develop enrichment activities for improved animal welfare and mental stimulation.
• Participated in field collection and transport of specimens for exhibits.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Assisted with day-to-day operations, working efficiently and productively with all team members.