Summary
Overview
Work History
Education
Skills
Licenses Qualifications
Volunteer Experience
References
Timeline
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Rebecca Sweeney

Baulkham Hills,NSW

Summary

Accomplished and motivational Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, conflict management, accounting, auditing and, inventory management. Dedicated to complete knowledge of company products and services for optimized customer service and maximizing profits.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Assistant Store Manager (2IC)

TK Maxx
08.2021 - Current
  • Collaborated with Store Manager to turnaround profits from 5-6 million p.a. to 8-10 million p.a band in less than one year.
  • Inaugural member of 2023 Inclusion and Diversity Committee
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic rotating merchandise displays and promotions
  • Analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Interviewed, hired, and trained staff associates (team of 60+) and equipped to comply with company policies and procedures while fostering positive work culture and ongoing mentorship.

Assistant Store Manager

TK Maxx
05.2021 - 08.2021
  • Effectively managed business through COVID lockdowns and re-opening with record profits and stock management, ensured staff retention through fostering coaching and positive work environments.

Duty Manager and Gold Class Manager

Event Cinemas
11.2018 - 02.2022
  • Inaugural member of 2020 WH&S committee to establish link and communication between all levels of employees and ensure a safe and valued workplace for all staff and patrons.
  • Managed daily reporting and staff scheduling for optimal coverage, ensuring efficient operations during peak hours while adhering to financial KPIs and budget planning.
  • Mentored and trained employees in essential job functions, applying best practices, and fostering ongoing improvement with coaching, support and guidance.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Oversaw inventory management, auditing reporting and, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Supported marketing efforts through participation in promotional events or initiatives aimed at increasing brand awareness within local community.

Assistant Venue Manager

Moonlight Cinemas (Secondment)
10.2019 - 04.2020
  • Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
  • Cultivated strong relationships with clients and vendors, leading to repeat business and referrals, seamless delivery of services during events and, contract negotiations.
  • Oversaw facility maintenance tasks to ensure clean, safe, and aesthetically pleasing environment for guests and staff (70+) at all times..
  • Served as liaison between venue and external stakeholders, such as local authorities or community organizations, fostering goodwill and positive brand image.

Duty Manager and Food & Beverage Coordinator

Event Cinemas
06.2011 - 11.2018
  • Managed daily staff (120+) scheduling for optimal coverage, ensuring efficient operations during peak hours while adhering to financial KPIs and business expectations.
  • Mentored and trained employees in essential job functions and best practices, providing support and guidance.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Oversaw inventory management, reporting, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Regularly forecasting and analyzing by monitoring daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.

Department Team Leader and Sales Assistant

Myer
10.2013 - 11.2018
  • Led and managed operational and strategic planning, fiscal management and administrative oversight of facilities, equipment and personnel.
  • Established clear expectations and performance metrics, ensuring accountability across team of 15+ and fostered positive environments.

Education

Bachelor of Arts - Psychology

Western Sydney University
Sydney, NSW
2016

High School Certificate -

Northholm Grammar School
Arcadia, NSW
2012

Skills

  • Advanced conflict resolution management
  • Establishing and maintaining client relationships – both contractors and patrons
  • Adhering to targets and delivering exceptional results
  • Advanced troubleshooting and communication skills
  • Remarkable reporting and stock management start to end of processes
  • Providing outstanding customer service
  • Leading staff base of 80 employees including recruitment and training
  • Event Management, planning and execution
  • Pronounced merchandising experience and capabilities

Licenses Qualifications

  • Full NSW Drivers License
  • Responsible Service of Alcohol (RSA)
  • First Aid Certificate
  • Food Safety Supervisor Certificate

Volunteer Experience

Orange Sky - Team Leader, Alpha Park Blacktown 2020-Current

  • Weekly involvement rostering and shift
  • Provide laundering service, access to shower and, community


Cancer Council & Relay for Life - Casual Volunteer 2011-Current

  • Relay for life stall management and participation
  • Gift wrapping stall for donations


Max Potential -  Community Coach, Sydney CBD District 2019

  • Coached year 11 student for community project and personal development
  • Received training as life and goal coach

References

Moonlight Cinemas Venue Manager

Lauren Hall 0434 006 818 

Lauren-Hall@live.com.au


Event Cinemas George Street Assistant Manager

Callie Hughan 0401 104 918 

Callie_Hughan@evt.com

Timeline

Assistant Store Manager (2IC)

TK Maxx
08.2021 - Current

Assistant Store Manager

TK Maxx
05.2021 - 08.2021

Assistant Venue Manager

Moonlight Cinemas (Secondment)
10.2019 - 04.2020

Duty Manager and Gold Class Manager

Event Cinemas
11.2018 - 02.2022

Department Team Leader and Sales Assistant

Myer
10.2013 - 11.2018

Duty Manager and Food & Beverage Coordinator

Event Cinemas
06.2011 - 11.2018

Bachelor of Arts - Psychology

Western Sydney University

High School Certificate -

Northholm Grammar School

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Rebecca Sweeney