Summary
Overview
Work History
Education
Skills
Skillset
Clearances
Communication Skills
References
Timeline
Generic

Rebecca Reynolds

West Lakes Shore,SA

Summary

I consider myself determined, driven and well adapted, I manage well under stress and am looking to utilize the skills I have acquired along my years of part-time, casual and full time job experiences, ranging from fast food, to independent contracting, to customer service and medical administration. I'm looking for a challenge and an opportunity to grow and learn.

Overview

8
8
years of professional experience

Work History

Medical Administrative Assistant

Adelaide MRI
05.2023 - Current
  • Handled sensitive patient information with discretion, adhering to strict guidelines and safeguarding privacy at all times.
  • Organized paperwork such as referrals and reports for office and patient needs.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Customer Service Representative

Datacom
10.2021 - 07.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.

Hospitality

Prince of Wales Hotel
10.2019 - 03.2020
  • Delivered outstanding hospitality by greeting customers warmly, answering questions knowledgeably, and ensuring satisfaction throughout the dining experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Sales and contracting

Brooke & Co. Enterprises
01.2018 - 03.2019
  • Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
  • Boosted sales revenue by developing effective marketing strategies and implementing targeted sales campaigns.
  • Achieved personal sales and profit targets according to sales plan created by manager.

Pizzeria employee

PizzaRev
Adelaide
11.2016 - 12.2017
  • I have been responsible for handling cash, managing customers, food health and safety, along with orders and business management
  • Operated cash register accurately, processing transactions quickly to maintain efficient customer flow.
  • Monitored dining area cleanliness throughout shifts, attending to spills or messes promptly.
  • Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.

Education

Bachelor of Law -

Griffith University
11.2026

Skills

  • Patient Scheduling
  • Clinical Documentation
  • Compassionate
  • Customer Service
  • Medical terminology knowledge
  • Computer Proficiency
  • Prioritization
  • Office equipment proficiency
  • Problem-solving abilities
  • Conflict Resolution
  • Staff Training
  • Verbal and written communication
  • Cash Handling
  • Customer Support
  • Communicating with clients
  • Data Entry
  • Product Knowledge

Skillset

Most of the positions I've held so far have required honesty and reliability in the role. Dealing with money, customers and businesses is interesting and I've enjoyed having a more professional role. My colleagues describe me as friendly, trustworthy and quick to learn.

Clearances

  • Baseline Clearance- Obtained 2021
  • ESC Clearance- Obtained 2021

Communication Skills

My key strengths include my ability to communicate well, to be able to prioritize work tasks and work well on a team. I've always enjoyed working with people and am seeking new opportunities to expand my horizon.

References

  • Kirsty Dunning, Team Leader, Datacom, 0400 829 921
  • Patricia, Certificate 3 in Business facilitator, 0418 103 090

Timeline

Medical Administrative Assistant

Adelaide MRI
05.2023 - Current

Customer Service Representative

Datacom
10.2021 - 07.2022

Hospitality

Prince of Wales Hotel
10.2019 - 03.2020

Sales and contracting

Brooke & Co. Enterprises
01.2018 - 03.2019

Pizzeria employee

PizzaRev
11.2016 - 12.2017

Bachelor of Law -

Griffith University

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Rebecca Reynolds