Rebecca Ternanov
Clyde North,Victoria
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Personal Assistant to Executive Leader
Stairway
Vermont, Victoria
01.2018 - 06.2019
- Performed calendar management and scheduling of appointments for the executive.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Proofread documents for accuracy prior to submission to the executive team.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
- Arranged conference calls with remote employees or clients located outside of local area.
- Screened telephone calls and inquiries and directed as appropriate.
Receptionist Administrator
Stairway
Vermont, Victoria
04.2012 - 06.2017
- Assisted with administrative tasks such as data entry into company databases.
- Handled all correspondence with efficiency, including emails from members, customers, clients, and other departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Scheduled maintenance visits for office equipment such as computers or printers.
- Adhered to company policies regarding confidentiality of sensitive information.
- Assisted with coordination of events including booking venues, catering services.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Answered a large volume of inquiries for conferences of 1000 guests, in addition to bookings and payments.
- Created spreadsheets to track customer information such as contact details and preferences.
- Obtained and processed payments from clients for products and services.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Performed data entry and other administrative tasks to support departments.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Medical Receptionist
Valley Private Hospital
Mulgrave, Victoria
02.2009 - 08.2011
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Prepared forms for new patients, ensuring all necessary details were completed correctly.
- Organized and maintained filing systems for confidential documents and correspondence.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Provided administrative support to department staff, including typing letters and preparing mailings; photocopying; collating; faxing; and scanning documents.
- Established a positive atmosphere by warmly greeting all patients and visitors entering the office reception area.
- Managed client bookings to ensure efficient use of time; scheduled appointments as needed.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Maintained positive working relationship with fellow staff and management.
- Verified insurance coverage for appointments and collected co-payments as required.
- Greeted and checked in patients, updating patient information in computer system.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Carried out daily tasks by professionally communicating with physicians.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Arranged hospital admissions for patients as required.
Education
Some College (No Degree) - Business And Administration Certificate 2
Chisholm Institute
Dandenong, VICSkills
- Database Administration
- Database Management
- Travel Arrangements
- Event Coordination
- Office Management
- Scheduling appointments
- Scheduling and calendar management
Affiliations
- I thrive on bringing friends and family together through social events.
- Regular weekend walks around Melbourne and discovering new parklands.
- Attend theater productions and classical music concerts.
Timeline
Personal Assistant to Executive Leader
Stairway
01.2018 - 06.2019
Receptionist Administrator
Stairway
04.2012 - 06.2017
Medical Receptionist
Valley Private Hospital
02.2009 - 08.2011
Some College (No Degree) - Business And Administration Certificate 2
Chisholm Institute
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