Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic

Rebecca Thompson

Craignish,Hervey Bay

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales & Service Manager

Farmers
01.2023 - 12.2023
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Support Services Leader

Farmers
09.2021 - 01.2023
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed fortnightly pay runs and balancing of wages

Children's Merchandiser (level 4)

Farmers
06.2020 - 09.2021
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Sales and Service Assistant (Level 3)

Farmers
06.2019 - 06.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Support Services Person

Farmers
03.2018 - 06.2019
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Answered multi-line phone system, routing calls, delivering messages to staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed filing system, entered data and completed other clerical tasks.

Service Administrator

MTU Detroit Diesel
03.2012 - 07.2013
  • Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
  • Provided exceptional support to clients, maintaining professionalism and empathy during all interactions.
  • Maintained comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Managed processes for tracking and monitoring department performance.
  • Completed weekly payroll for employees.

Education

High School Diploma -

Rutherford College
Auckland, NZ
11.2003

Skills

  • Active Listening
  • Exceptional Interpersonal Communication
  • Deadline-Oriented
  • Budgeting and Reporting
  • Decision Making
  • Adaptability
  • Problem Solving
  • MS Office
  • Excellent Time Management Skills
  • Effective Workflow Management
  • Exceptional Telephone Etiquette

Certification

  • Certificate in Business Administration level 3
  • Certificate in Photography achieved through The Photography Institution

references

Jan Maree Mason 

Assistant Store Manager of Operations, Farmers Bayfair NZ 

Phone: +64 21947153 

Email: amso.bayfair@farmers.co.nz


Dee Klinac

Assistant Store Manager, Farmers Bayfair NZ 

Phone: +64 21943175 

Email: asms.bayfair@farmers.co.nz


Tim Willson 

Store Manager, Farmers Bayfair NZ 

Phone: +64 21974871

Email: manager.bayfair@farmers.co.nz


Katie Moran 

Warranty Administrator, MTU Detroit Diesel, Wagga Wagga NSW

Phone: 0407896383

Timeline

Sales & Service Manager

Farmers
01.2023 - 12.2023

Support Services Leader

Farmers
09.2021 - 01.2023

Children's Merchandiser (level 4)

Farmers
06.2020 - 09.2021

Sales and Service Assistant (Level 3)

Farmers
06.2019 - 06.2020

Support Services Person

Farmers
03.2018 - 06.2019

Service Administrator

MTU Detroit Diesel
03.2012 - 07.2013

High School Diploma -

Rutherford College

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