Rebecca Ting

• Used industry expertise, client management skills and presentation skills to respond to client RFPs and Point of View requests
• Proactive key account management to manage pipeline
• Collaboration with internal stakeholders to drive coordinated response for clients
• Pricing of consultancy work and negotiation of fees with clients

Active Client Engagement List:

• Zurich Life, Project Lead, Re-imagining the Claims Experience
• Avant, Project Lead, Medical Indemnity Claims Transformation
• Zurich Non-Life, Project Lead, Middle Market Go to Market Strategy

Key Contributor to Thought Leadership:

• Future for integrated health insurance and patient journey
• Implication of insurance business drivers on cloud migration demand (for Life and Health, and General Insurance)
• Management of expense ratio for life and health insurers
• Life and Health insurers business considerations for mainframe migration
• The role of insurance as a way to engage superannuation members

• Founded own insurance consultancy, completely bootstrap. Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Facilitated business by implementing practical networking techniques.

Key Client Projects Developed:

• FWD Hong Kong - Designed and led digital underwriting and sales gamification tool, and agency retention digital strategy and tool
• Chubb Indonesia - Designed and led digital underwriting and sales gamification tool
• BNP Paribas Cardif - Led statistical research for interactive algorithm to model insurance buying propensity
• BMW Financial Services - Led statistical research for interactive algorithm for insurance and loan customers' risk profiles
• Partner Re Asia - Acting interim COO - Working closely with Regional CEO to build Asia team and business strategy. B2B business development including compilation of sales materials, conducting pitches and follow up discussions. Monitoring of two complex business involving reinsurance funding, and a medical reimbursement business
• Insurtech Startup - Interim CEO role with mobility startup; responsible for market expansion and product development of usage and telematics based motor insurance product. Developed risk modelling and insurance product innovation for ride share ecosystem. Partnership development with insurance and reinsurance partners. B2B business development for boutique and large consultancy clients and global financial institutions involving digital lead generation, running outreach campaigns, developing marketing materials and follow up discussions

Awards Achieved:

• Winner of the 2017 BNP Paribas Cardif Japan Startup Challenge
• Winner of the Regional BNP Paribas Cardif Customer Engagement Award
• 2020 Hong Kong Living Influencer Award

Speaking Engagement:

• Life Insurance Conference, Singapore, "Understanding Your Customers: Using Behavioral Factors for Insurance Buying Propensity"

• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Delivered strong financial performance despite challenging economic conditions by executing prudent risk management strategies throughout all aspects of business operations.
• Established performance goals for department and provided methods for reaching milestones.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.

Thought Leadership Speaking Engagements

• 2012 Major Global Life & Health Insurer's Internal Conference
• 2013 Japan Actuarial Conference "Step Ahead: From Health Products to Health Propositions"
• 2013 ARMS: Vision 2020 "Golden Age: Products, Marketing, Distribution"
• 2014 Major Domestic Japanese Insurer's Internal Conference

• Formulate strategic direction and sales plan, performance monitoring and management
• Closely monitor key performance indicators for each broker partnerships to ensure continued viability, profitability and protection / promotion of the AXA brand.
• Achieved sales growth by creating and implementing effective marketing strategies.

Key Achievements:

• 2011 Full Year Result: 106% of 2010 FY results
• Largest market, Hong Kong achieved 118% of 2010 results
• Successful rebuild of broker channel and launch of new product in 2011 in Singapore. Achieved 118% of YTD target as of end of February 2012, and 186% of 2010 February YTD result.
• Built first CRM database, for channel, using Access which is now fully implemented and used by Hong Kong
• Full build of financial model to assess broker partnership opportunities

• Client management for Hong Kong and PR China
• Business development and acquisition
• Account financials management
• Strategic planning, pricing analysis and market analysis
• Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction

Key Achievements:

• Overall Q1 2010 pre-tax earnings 58% above previous quarter
• Development of an approximately USD 10-20 million TARP co-financing opportunity with first bank JV in China
• Development of an approximately USD 5-10 million TARP co-financing opportunity with mid-sized foreign JV in China
• Successful retention of key profit driving accounts in both China and Hong Kong
• Reduction of loss on poor performing legacy portfolio by 50%

• Regular management reporting partnership management reports
• Conducted primary and secondary research to better understand customer needs and behaviors
• Created and distributed surveys for data collection and analysis

Projects:

• Conjoint analysis of customer attitude towards Investment Linked Products and Health products, to support product proposition development for Taiwan life business
• Empty Nesters life stage profiling for China market using SPSS
  Customer Defection Study, piloted in the Taiwan and Indonesia life businesses
• Customer Expansion and Customer Data & Sales Process best practice papers
• Market Management Capability Reviews for both life insurance and asset management operations
• Customer strategy modelling for India life and mutual fund business
• Ongoing study of life and funds businesses and undertake analysis to determine the most appropriate customer and market strategy
• Events coordinator and presenter in regional events – Half yearly COO Regional Network conference and the half yearly Customer Experience Program workshop. Participants are senior management from across the region
• Coordinator of the COO (Chief Operations Officer) Regional Network and regional operational metrics. Deliver presentations on metrics at COO Regional Network conferences
• Studied workflow process and drivers of operational best practices for COOs