Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Tinkler

Officer,VIC

Summary

Experienced and reliable professional with over 23 years in customer service and 19 years in retail, including leadership roles at Harvey Norman. Skilled in administrative support, team coordination, and customer relations. Holds a Diploma in Business Administration and excels in managing operations, resolving issues, and maintaining accurate records. Seeking to transition into an administration role where strong organisational and communication skills can contribute to business efficiency.

Overview

2026
2026
years of professional experience

Work History

Furniture Retail 2IC / Customer Service

Harvey Norman
2023 - Current
  • Process customer payments and resolve queries and complaints
  • Manage stock levels, orders, and assist with stocktakes
  • Process credit claims and liaise with suppliers
  • Provide leadership and support to team members

Furniture Retail 2IC

Harvey Norman
2021 - 2023
  • Processed customer payments and resolved queries and complaints
  • Managed stock levels, orders, and assisted with stocktakes
  • Liaised with suppliers
  • Provided leadership and support to team members

Furniture Sales

Harvey Norman
01.2015 - 2021
  • Assisted customers with purchases and product enquiries
  • Maintained inventory and supported stocktake processes
  • Supported team members with daily operations

Bedding Customer Service

Harvey Norman
01.2010 - 01.2015
  • Managed customer payments and handled complaints
  • Assisted with stocktakes and inventory control
  • Oversaw debtor accounts and processed credit claims

Bedding Sales

Harvey Norman
01.2006 - 01.2010
  • Delivered customer service and processed transactions
  • Maintained stock levels and supported team operations

Event Staff (Marvel Stadium)

Melbourne Stadiums Ltd
01.2002 - 01.2006
  • Assisted patrons with enquiries during events
  • Ensured safety compliance and enforced venue conduct policies

Education

Diploma - Business (Administration)

Swinburne University of TAFE
06-2006

Skills

  • Office Administration & Record Keeping
  • Customer Service & Complaint Resolution
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Team Leadership & Staff Support
  • Inventory & Stock Management
  • Supplier Liaison & Credit Claims
  • Friendly, positive attitude
  • Customer service
  • Teamwork and collaboration

Timeline

Furniture Sales

Harvey Norman
01.2015 - 2021

Bedding Customer Service

Harvey Norman
01.2010 - 01.2015

Bedding Sales

Harvey Norman
01.2006 - 01.2010

Event Staff (Marvel Stadium)

Melbourne Stadiums Ltd
01.2002 - 01.2006

Furniture Retail 2IC / Customer Service

Harvey Norman
2023 - Current

Furniture Retail 2IC

Harvey Norman
2021 - 2023

Diploma - Business (Administration)

Swinburne University of TAFE
Rebecca Tinkler