Rebecca Tsalikidis
Essendon,VIC
Summary
Dynamic and adaptable professional with a proven track record in client support and administrative abilities, honed at Total Claims Solutions. Excelled in collaborative leadership and adaptability, significantly enhancing customer service and operational efficiency. Expertise in mail handling and records retrieval, underpinned by a commitment to excellence and continuous improvement.
Overview
2025
2025
years of professional experience
Work History
Canteen Volunteer
Heidelberg United FC
01.2021 - Current
- Regularly volunteer at the Heidelberg United FC canteen on match days and support other club events
- Began volunteer service from a young age, developing strong teamwork and community engagement skills
Claims Assistant
Total Claims Solutions
01.2024 - 09.2024
- Supported claims management by taking customer calls, registering claims, and processing payments
- Developed strong administrative skills, with close collaboration alongside experienced case managers
- Gained significant customer service experience, maintaining professionalism in all client interactions
Cashier & Store Assistant
Market Place Fresh
01.2023 - 12.2023
- Operated the cash register, handled customer transactions, and assisted with store cleaning and organization
- Maintained store presentation by sweeping, cleaning surfaces, and managing flower displays
- Adapted to varying customer needs during busy lockdown periods, emphasizing reliability and customer focus
Customer Service & Barista
Gotham Doughnuts
- Managed sales and service of doughnuts and pastries while preparing a variety of drinks including coffees, milkshakes, and smoothies
- Assisted as a volunteer during peak periods to meet high demand
- Enhanced communication and multitasking skills in a fast-paced retail environment
Education
Victorian Certificate of Education -
01-2023
Completed Victorian Certificate of Education (VCE)
Skills
- Client Support
- Administrative Abilities
- Collaborative Leadership
- Adaptability
- Mail handling
- Records retrieval
- Filing
- Research
Extracurricular Activities
- Soccer and Football player, with over 10 years of experience in team sports. Currently play for Strathmore Football Club, where I have honed my leadership skills and served as team captain for the U18s in 2023.
- Enjoy reading a variety of genres and believe in continuous learning through reading. It is also an avenue for me to rest my mind and better my mental and emotional health and wellbeing.
Accomplishments
- Captain of the U18 Strathmore girls football team
- In the leadership group for the PEGS first football team.
References
References available upon request.
Timeline
Claims Assistant - Total Claims Solutions
01.2024 - 09.2024
Cashier & Store Assistant - Market Place Fresh
01.2023 - 12.2023
Canteen Volunteer - Heidelberg United FC
01.2021 - Current
Customer Service & Barista - Gotham Doughnuts
Penleigh Essendon Grammar School - Victorian Certificate of Education,
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