Overview
Work History
Education
Skills
References
Timeline
Generic

Rebecca Verschuur

Griffin,QLD

Overview

15
15
years of professional experience

Work History

Client Service Officer

Policelink
Zillmere, QLD
01.2023 - 01.2024
  • Assisted frontline Officers with enquiries and report creation.
  • Answered calls and created reports from online enquiries and forms from the Queensland public.
  • Coordinated with QFS, QAS and Police Communications in emergency situations.
  • Updated QPS database whilst adhering to strict privacy and confidentiality laws.
  • Regularly liaised with police Sergeants in relation to enquiries and reports made my the public and frontline Officers.

Assistant Service Manager

Kia & Hyundai
Nundah, QLD
01.2022 - 01.2023
  • Collaborated with customers to offer solutions to service needs.
  • Hired and trained service department staff to drive performance.
  • Managed service department budget and investigated and resolved discrepancies.
  • Delegated work to staff, setting priorities and goals.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.

Automotive Service Advisor

Honda
Nundah, QLD
06.2016 - 01.2022
  • Answered phone calls and responded to questions and concerns from clients.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Used knowledge of services to recommend additional products and offerings to customers.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.

Retail Assistant

Various Employers
, QLD
07.2009 - 05.2016
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Calculated pricing, applied discounts and collected payments to process transactions.

Education

High School Diploma -

Pine Rivers State High School
Brisbane, QLD

Skills

  • General administration skills
  • Excellent verbal and written communication
  • Proficiency in multiple operating systems including the Microsoft Office suite and Salesforce
  • Calm under pressure
  • Personable and friendly disposition
  • Ability to work both within a team and autonomously
  • Current Australian Drivers Licence

References

  • Simone Visini - training coordinator (Policelink) - 0424 199 326
  • Fabrizio Panchetti - sales manager (Norris Motor Group) - 0416 981 981

Timeline

Client Service Officer

Policelink
01.2023 - 01.2024

Assistant Service Manager

Kia & Hyundai
01.2022 - 01.2023

Automotive Service Advisor

Honda
06.2016 - 01.2022

Retail Assistant

Various Employers
07.2009 - 05.2016

High School Diploma -

Pine Rivers State High School

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Rebecca Verschuur