Rebecca Verschuur
Griffin,QLD
Overview
15
15
years of professional experience
Work History
Client Service Officer
Policelink
Zillmere, QLD
01.2023 - 01.2024
- Assisted frontline Officers with enquiries and report creation.
- Answered calls and created reports from online enquiries and forms from the Queensland public.
- Coordinated with QFS, QAS and Police Communications in emergency situations.
- Updated QPS database whilst adhering to strict privacy and confidentiality laws.
- Regularly liaised with police Sergeants in relation to enquiries and reports made my the public and frontline Officers.
Assistant Service Manager
Kia & Hyundai
Nundah, QLD
01.2022 - 01.2023
- Collaborated with customers to offer solutions to service needs.
- Hired and trained service department staff to drive performance.
- Managed service department budget and investigated and resolved discrepancies.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Automotive Service Advisor
Honda
Nundah, QLD
06.2016 - 01.2022
- Answered phone calls and responded to questions and concerns from clients.
- Explained amount for expected services and provided detailed answers to customer questions.
- Used knowledge of services to recommend additional products and offerings to customers.
- Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
- Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
Retail Assistant
Various Employers
, QLD
07.2009 - 05.2016
- Established good customer relations and excellent service to build and retain loyal customers.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Calculated pricing, applied discounts and collected payments to process transactions.
Education
High School Diploma -
Pine Rivers State High School
Brisbane, QLDSkills
- General administration skills
- Excellent verbal and written communication
- Proficiency in multiple operating systems including the Microsoft Office suite and Salesforce
- Calm under pressure
- Personable and friendly disposition
- Ability to work both within a team and autonomously
- Current Australian Drivers Licence
References
- Simone Visini - training coordinator (Policelink) - 0424 199 326
- Fabrizio Panchetti - sales manager (Norris Motor Group) - 0416 981 981
Timeline
Client Service Officer
Policelink
01.2023 - 01.2024
Assistant Service Manager
Kia & Hyundai
01.2022 - 01.2023
Automotive Service Advisor
Honda
06.2016 - 01.2022
Retail Assistant
Various Employers
07.2009 - 05.2016
High School Diploma -
Pine Rivers State High School