Rebecca Voice

facilitate, supervise and oversee smooth, safe and child-focused changeovers and/or supervised visits and to intervene, where necessary and appropriate, to ensure the safety and welfare of children.

• Supervised Visits: Supervised contact is needed where separated parents are experiencing high levels of conflict or/ and unable to make any arrangements for the child to spend time with the other parent/carers. Fears that the child may be abducted, been a while since the other parent has seen the child, reintroducing parent or significant other, Separation due to Domestic Violence
• Supervised Handovers / Changeover: At the start of a contact visit, a child needs to be handed over to the parent or to the other family member who they do not live with and then handed back to the other parent at the end of the visit. In some cases: Parents has issues with meeting face-to-face, eliminate any potential conflict between parties, Violence Restraining Orders (VRO)
• Transport of children from one parent / carers to another: In some instances, parents / carers require children to be transported from one parent / carers to the other. This could be due to: Parents has issues with meeting face-to-face, eliminate any potential conflict between parties, Violence Restraining Orders (VRO)
• Respite for Carers: Types of respite support: Planned Respite, In Home / Residential, Emergency Respite, out of school Respite,

Responsible for the creation, administration, and management of rosters for a group of field employees, to ensure client services are covered by employees with appropriate skill levels to achieve the highest standards of client care, whilst adhering to myHomecare policies and procedures.

• Microsoft Office Suite and Procura experience highly regarded
• Accurately maintain client rosters
• Deliver best practice scheduling in preparing long term roster for clients and field staff in a timely and efficient manner
• Monitor and ensure all shifts have been delivered for field staff
• Action and document phone calls and/or communication relating to scheduling:- sick calls, rostering issues, change requests, client enquiries

Rostering Support Officers perform an integral role in ensuring services are delivered to customers. The Rostering Support Officer is responsible for coordinating the delivery of services using a team of community support professionals. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.

• High Complex and DCP clients were assigned to me to ensure high level of care and detail was taken.
• Liaise with care workers as required Develop and manage customer service schedules, including service planning, confirmation and short notice placements and cancellations
• Prepare and transmit schedules for customer services to support professionals
• Verify allocation of support professional against customer service schedules. Verify and investigate any discrepancies with scheduled visits
• Arrange replacement staff to cover leave and their planned or unplanned absences, shift changes and non-compliance services
• Manage day to day activities of the service
• Answer and action incoming calls and emails
• Monitor the implementation of individualized plans for customers
• Meet the specified and appropriate standards for the delivery of customer services

atWork Australia offers our Disability Employment Services from over 300 locations across Australia working with people living with disability and disadvantage looking for work, and employers to get the right people into the right jobs.

Working with clients to identify their goals and aspirations, build skills and job-readiness, and coach them through interviews and into employment – as well as work with prospective employers to support and help them realise the benefits of employing a diverse workforce. In short, the team’s approach is to support a person in the way that most helps them transform their life.

Key Achievements:

• KPI Achievements reach every month since becoming a team member
• Recently archived Quarterly incentives, resulting in a staff bonus
• High level of communication and interpersonal skills
• Negotiation, conflict management and mediation skills
• Comprehensive knowledge of the Disability / Employment Services industry
• (Contractual obligations, guidelines, management, and performance systems)