Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Vosper

Baldivis,WA

Summary

Motivated Employment Consultant matching jobseekers with appropriate employers. I have a refined approach to customer/Client satisfaction and aggression management. this comes from years of working in customer facing roles which have given me the ability to navigate clients which I have practiced in working with individuals of all career types, education backgrounds and skill levels.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Employment Consultant

MatchWorks
09.2023 - 06.2024
  • Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
  • Collaborated with employers to identify job openings, matching candidates with suitable opportunities for success.
  • High understanding of government contracts (Work force Australia).
  • Conducted comprehensive assessments of client skills and experience, creating detailed career profiles for targeted job searches.
  • Work with high need clients with diverse backgrounds for eg. Drug dependent, criminal conviction, Homelessness and Mental Health issues.
  • Organized and facilitated various workshops focused on resume writing, interview skills, networking strategies, and other essential job-seeking topics.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
  • Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
  • Managed caseloads of up to 130-150 face to face monthly clients in search of gainful employment.
  • Conducted employer and community organization outreach to promote employment services.

Claims Specialist

Bupa Health Insurance
01.2022 - 09.2023
  • Followed up with customers on unresolved issues.
  • Conducted full claim investigations and reported updates and legal actions.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Reported policy changes and company conditions affecting customer satisfaction.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Checked documentation for accuracy and validity on updated systems.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Store Manager

Ally Fashion
10.2021 - 04.2022
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store organization, maintenance and purchasing functions.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Customer Care Specialist

Telstra
01.2021 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Used exceptional communication to connect with customers, assess needs and present solutions.
  • Verified accuracy of customer account information and updated when necessary.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Directed customers to appropriate departments for additional support.
  • Identified customer issues with products or services, investigated causes, and initiated resolutions.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Travel Agent

Flight Centre
09.2018 - 11.2020
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.

Education

No Degree - Certificate II And III in Travel

Flight Centre Academy
Adelaide, SA
2018

High School Diploma -

Rockingham Senior High School
Rockingham, WA
11.2011

Skills

  • Documentation Review
  • Database Maintenance
  • Training facilitation
  • Human resources procedures
  • Career Counselling
  • Performance Tracking
  • Recordkeeping requirements
  • Strategic Planning

Certification


  • Cert 3 Administration


Timeline

Employment Consultant

MatchWorks
09.2023 - 06.2024

Claims Specialist

Bupa Health Insurance
01.2022 - 09.2023

Store Manager

Ally Fashion
10.2021 - 04.2022

Customer Care Specialist

Telstra
01.2021 - 10.2021

Travel Agent

Flight Centre
09.2018 - 11.2020

No Degree - Certificate II And III in Travel

Flight Centre Academy

High School Diploma -

Rockingham Senior High School

Similar Profiles

CREATE PROFILE
Rebecca Vosper