Rebecca Wadley
Canberra,ACT
Summary
I am a friendly, dedicated and self-motivated employee, who always strives to best the best to my ability. Skilled at managing time, coordinating appointments as well as communicating positively within a team. Experience in different workplace environments delivering customer service, administrative excellence, organizational skills and confidence answering numerous phone calls daily.
Overview
8
8
years of professional experience
Work History
Receptionist
Club Lime
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Organized, maintained and updated information in computer databases.
Hairstylist
Just Cuts
04.2022 - 05.2023
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Counted and documented opening and closing cash amounts daily.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Hairstylist
Cascades Hair Design
11.2020 - 03.2022
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
Crew Trainer
McDonald's
01.2016 - 12.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Developed job-specific competencies and performance standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Apprentice Hairdresser
The Perfect Wave
08.2018 - 11.2020
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Answered telephone calls to provide information and schedule new appointments.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
Education
Certificate III - Hairdressing
TAFE NSW
Moruya, NSW12.2020
High School Diploma -
Batemans Bay High School
Batehaven, NSW12.2018
Skills
- Scheduling
- Administrative Support
- Organization Skills
- Verbal and Written Communication
- Customer/Client Relations
- Telephone Skills
- Time Management
- Documentation and Reporting
- Cash Handling
- Listening Skills
- Problem-Solving Skills
My Hobbies
- Pilates, F45 classes and Swimming
- Walking my dogs
- Enjoying different food places
- Swimming at the beach
- Being around family and friends
References
Dorothy Grace
Cascades Hair Design Owner
Email: biegelblitz@yahoo.com.au
Ph: 0414 538 315
Kelly Chea
Just Cuts Manuka Owner
Email: just.cuts.manuka@gmail.com
Ph: 0423 137 426
Courtney Konstantakis
The Perfect Wave - Supervisor
Email: courtney.konstantakis@outlook.com
Ph: 0481 146 428
Timeline
Receptionist
Club Lime
06.2023 - Current
Hairstylist
Just Cuts
04.2022 - 05.2023
Hairstylist
Cascades Hair Design
11.2020 - 03.2022
Apprentice Hairdresser
The Perfect Wave
08.2018 - 11.2020
Crew Trainer
McDonald's
01.2016 - 12.2021
Certificate III - Hairdressing
TAFE NSW
High School Diploma -
Batemans Bay High School
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